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Front Desk Representative

2 months ago

Huntsville, Alabama, United States MCR Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at MCR Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, managing the front desk operations, and ensuring a seamless experience for all visitors.

Key Responsibilities
  • Provide attentive and courteous service to all guests, ensuring a positive experience throughout their stay.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Maintain accurate records and documentation of guest interactions and hotel operations.
  • Collaborate with other departments to ensure seamless communication and service delivery.
Requirements
  • High school diploma or equivalent required.
  • Basic English verbal and written communication skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic math skills and ability to handle cash and credit transactions.
  • Ability to obtain alcohol awareness certification as required by the State.
  • Willingness to work a varied schedule, including evenings, nights, weekends, and holidays.
Preferred Qualifications
  • Experience in a hotel or related field.
  • Brand knowledge and experience.
About MCR Hotels

MCR Hotels is a leading hotel owner-operator with a portfolio of 148 premium-branded hotels across 37 states and 106 cities. We offer a range of benefits, including hotel discounts, weekly pay, paid time off, and career advancement opportunities.