Support Specialist

3 days ago


Carrollton Texas, United States Underground Administration Full time
Job Summary

We are seeking a highly skilled Support Specialist to join our team at Underground Administration. As a Support Specialist, you will be responsible for maintaining and providing technical support for all applications beyond the development stage.

Key Responsibilities
  • Resolve critical production issues by leading Major Incident calls and driving root cause analysis.
  • Solve and debug system component(s) to resolve technical issues in complex and highly regulated environments.
  • Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization.
  • Contribute in Monthly Service Reviews (MSR) with Development partners to go over KPI metrics.
  • Participate in Disaster Recovery / Loss of Region events (planned and unplanned) completing tasks and collecting evidence.
  • Collaborate with teams to resolve application issues and advance as needed.
  • Support audit requests in a timely fashion providing needed documentation and evidence.
  • Plan and implement certificate creation/renewals as needed.
  • Create, Modify and Monitor Dashboards to better catch potential issues and aide in observability.
  • Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents.
  • Resolve Critical application alerts in a timely fashion including production defects.
  • Review and update knowledge articles and runbooks with application development teams.
  • Validate and submit responses to requests for information from ongoing audits.
  • Review and Complete Disaster Recovery scripts during planned and unplanned outages.
  • Identify and implement automation opportunities to reduce manual effort associated with application monitoring.
  • Partner with development teams to provide input into the design and development stages of applications.
Requirements
  • Bachelor's degree preferred or equivalent experience.
  • Minimum of 4 years of related experience.
  • Scheduled Shift: (2:00 PM- 10:00 PM CST).
Technical QualificationsMainframes
  • Mainframes solve and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid).
  • Mainframe scheduling (Job abends, Predecessor/Successor).
Distributed/Cloud
  • Hands on experience in Unix, Linux, Windows, SQL/PLSQL.
  • Familiarity working with relational databases (DB2, Oracle, Snowflake).
  • Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda).
  • Cloud Technologies (AWS services (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgress).
  • Scheduling Tool experience (CA AutoSys, Control-M).


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