Operations Manager

1 day ago


Denver, Colorado, United States Performance Team Full time
About the Role

We are seeking a highly skilled and experienced Operations Manager to join our Performance Team. As an Operations Manager, you will be responsible for defining, developing, and managing operations and customer support programs to support and meet our mission and goals for service quality, customer satisfaction, and profitability.

Key Responsibilities
  • Coordinate communication between Haulers/Delivery Teams, Call Center, and Local Client Management Teams
  • Provide on-site presence to ensure Haulers/Delivery Teams are following procedures
  • Oversee recruiting, processing, and performance of Haulers
  • Develop and maintain relations with vendors
  • Ensure follow-up on shipping discrepancies, damaged goods, and in-home damage claims
  • Interface with end customers to ensure effective in-home delivery
  • Maintain monthly operation reports
Requirements
  • Strong written and verbal communication skills
  • Excellent mathematical skills
  • Ability to analyze technical and scientific journals
  • Strong problem-solving and reasoning abilities
What We Offer
  • Competitive salary range: $100k - $110k annually
  • Medical, dental, and vision benefits
  • 401k with company match
  • Employee Assistance Program
  • Paid Time Off
  • Flexible work schedules
About Us

Maersk is committed to a diverse and inclusive workplace. We value honesty and integrity and strive to build trust with customers and employees. We promote a culture of family and teamwork, and we are seeking like-minded individuals to join our team.



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