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Operations Manager

2 months ago

Denver, Colorado, United States Waterway Carwash Full time

Position Overview:

Waterway Carwash is excited to announce an opportunity for its esteemed Manager Training and Development Program. This role is designed for individuals who are eager to engage in a dynamic work environment while gaining invaluable management experience.

As an Operations Manager at Waterway Carwash, you will not be confined to a desk; instead, you will actively participate in managing and operating a successful business. Our comprehensive Manager Development Program equips you with the skills necessary to lead effectively and excel in any business setting.

Why Choose Waterway Carwash?

  • Structured program with clear advancement pathways, ensuring you know exactly what is required for promotion.
  • Continuous mentorship to support your growth and development.
  • Hands-on experience in managing a Waterway location and leading a diverse team.
  • Opportunity to develop your leadership skills and become a role model for others.

Compensation Overview:

  • Competitive salary structure: Year one - $60,667; Year two - $65,833; Year three - $71,167.
  • Hourly pay based on actual hours worked, providing flexibility in earnings.
  • Standard work schedule averages 45 hours per week.

Benefits and Perks:

  • Paid Time Off (PTO) - accumulate up to 10 days in the first year, along with paid parental leave and a paid volunteer day.
  • Comprehensive medical benefits including health, dental, and vision insurance.
  • Long-term investment matching program to support your financial future.
  • Tuition assistance program covering up to $10,000 in educational expenses.
  • Generous referral bonus program.
  • Casual uniforms provided to maintain a professional appearance.
  • Engaging outdoor work environment, ensuring you stay active.
  • Complimentary car washes and fuel discounts.

Key Responsibilities:
As a participant in the Manager Development Program, you will undertake various responsibilities:

Deliver Exceptional Customer Service:

  • Set the standard for outstanding customer interactions, ensuring a welcoming atmosphere.
  • Address customer concerns promptly and effectively to enhance satisfaction.
  • Foster customer loyalty through excellent service and positive experiences.
  • Oversee daily operations to meet and exceed customer expectations.
  • Maintain a clean and organized environment to enhance the customer experience.

Manage Daily Operations:

  • Plan and execute daily store operations based on business needs.
  • Ensure proper staffing and adherence to opening and closing procedures.
  • Maintain high service standards through regular quality checks and team coaching.
  • Complete administrative tasks accurately and on time.
  • Address equipment issues and manage inventory effectively.

Lead and Develop Team Members:

  • Provide daily guidance and coaching to enhance team performance.
  • Support employee development through effective training and feedback.
  • Foster a positive and safe work environment aligned with company values.
  • Create weekly schedules to meet business demands while considering employee needs.
  • Perform additional tasks as required to support operations.

Qualifications:

  • Valid driver's license.
  • Associate's degree or higher, or a minimum of two years of relevant experience in management, sales, or military leadership.
  • Availability to work a flexible retail schedule, including weekends and holidays.
  • Must be at least 16 years old and authorized to work in the U.S.

Physical Requirements:

  • Ability to work outdoors in varying weather conditions.
  • Physical stamina to stand, bend, lift, and carry up to 50 pounds.
  • Strong visual and auditory capabilities to ensure safety and effective communication.
  • Consistent attendance and punctuality are essential.

Equal Opportunity Statement:
If you require accommodations during the application process, please reach out to our Recruiting Department. Waterway Carwash is an equal opportunity employer and does not discriminate based on race, color, religion, national origin, gender identity, age, disability, sexual orientation, military status, or any legally protected status.