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Overnight Guest Services Associate

1 month ago

Windsor, California, United States Travel + Leisure Full time
Transform Vacations with Exceptional Service

At Travel + Leisure Co., we're dedicated to putting the world on vacation. As a Guest Services Associate, you'll play a vital role in delivering unforgettable experiences for our guests. Your warm welcome, excellent service, and contagious smile will make a lasting impression on our visitors from around the globe.

Key Responsibilities:
  • Provide warm welcomes and exceptional service to guests from registration to checkout.
  • Guide guests through the registration process, issue unit keys, and share information about the resort and nearby attractions.
  • Process cash and credit card transactions with precision and accuracy.
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
  • Reserve and confirm reservations for individuals and/or groups.
  • Provide guests with room rate quotes and respond to their inquiries and concerns in a timely and professional manner.
Requirements:
  • Professional appearance and a positive, can-do attitude.
  • Excellent communication skills with the ability to read, write, and understand English.
  • Ability to solve problems with minimal supervision.
  • Basic math skills and knowledge of proper cash handling procedures.
  • Ability to multitask and work in a fast-paced environment.
  • Strong attention to detail and organization skills.
  • Basic computer and office skills.
Benefits:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week. These benefits include medical, dental, vision, flexible spending accounts, life and accident coverage, disability, paid time off, parental leave, holidays, wish day paid time to volunteer, 401k with employer match, legal and identity theft plan, voluntary income protection benefits, wellness program, and employee assistance program.

The hourly rate for this role is $20.00.

Hospitality is at the heart of all we do at Travel + Leisure Co. We deliver excellence, take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.