Guest Services Representative

4 weeks ago


Windsor, Colorado, United States TROLLCO INC Full time
Job Title: Guest Services Agent

Job Summary:

We are seeking a highly motivated and customer-focused Guest Services Agent to join our team at Hoedown Hill. As a key member of our guest services team, you will be responsible for providing exceptional guest experiences, ensuring seamless operations, and maintaining a safe and welcoming environment for all visitors.

Key Responsibilities:

  • Deliver outstanding guest service by responding promptly to guest inquiries, resolving issues, and providing accurate information about Hoedown Hill's facilities and activities.
  • Ensure compliance with all Hoedown Hill Standard Operating Procedures and safety protocols to maintain a safe and secure environment for guests and team members.
  • Work effectively as part of a team to achieve departmental goals and objectives, collaborating with other departments as needed to ensure seamless operations.
  • Anticipate and respond to guest needs, providing personalized assistance and support to ensure a memorable and enjoyable experience.
  • Assist with special events, large groups, and other activities as required, demonstrating flexibility and adaptability in a fast-paced environment.
  • Perform daily opening and closing procedures for guest service facilities, maintaining a clean and organized work environment.
  • Develop and maintain knowledge of Hoedown Hill's facilities, activities, and services to provide accurate information to guests.
  • Check-in reservations, complete walk-up ticket transactions, and process guest payments accurately and efficiently.
  • Resolve guest complaints and escalate issues to the correct person as needed, demonstrating effective problem-solving and communication skills.
  • Learn and utilize online ticketing systems, Country store POS systems, and iPads/iPod scanners to enhance guest experiences and streamline operations.

Requirements:

  • Must be at least 16 years of age.
  • Excellent communication and interpersonal skills.
  • Ability to successfully multitask and prioritize tasks in a fast-paced environment.
  • Excellent customer service skills, with a focus on providing personalized and memorable guest experiences.
  • Problem-solving skills, with the ability to think critically and resolve issues effectively.
  • Attention to detail, with a focus on maintaining a clean and organized work environment.
  • Basic computer, iPod, and iPad skills, with the ability to learn and adapt to new technology.
  • Merchandise/retail sales experience, including proven ability to use a point-of-sale system.
  • Able to work in a standing position for routine periods, with the ability to lift weights of 25+ pounds and perform strenuous physical activity as needed.

Work Environment:

  • The primary physical environment in which this position works is outdoors, with a high exposure level to cold, snow, wind, and rain.
  • The degree of strenuous activity within the job is high, with frequent lifting of weights of 25+ pounds and other physical demands.

Expected Pay Range: $15-$17 per hour

Shift Type: Part-Time, Weekends and Holidays



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