Front Desk Agent/Guest Services Associate
3 weeks ago
At Wyndham Destinations, our mission is to deliver exceptional vacation experiences for millions of travelers worldwide. Our team of over 19,000 associates works together to make this happen at more than 270 vacation club resort locations across the globe. We're always looking for innovative ways to improve our services and create unforgettable memories for our guests.
How You'll Shine:
As a Guest Services Associate, you'll be the first point of contact for our guests, providing a warm welcome and exceptional service throughout their stay. You'll be responsible for registering guests, issuing unit keys, and providing information about the resort and local attractions. Your friendly demeanor and excellent communication skills will make all the difference in creating a memorable experience for our guests.
Key Responsibilities:
- Provide warm welcomes and exceptional service to guests
- Register guests, issue unit keys, and provide information about the resort and local attractions
- Process cash and credit card transactions accurately and efficiently
- Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
- Complete check-out procedures and verify guest folios
- Reserve and confirm reservations for individuals and groups
- Provide room rate quotes and respond to guest inquiries and concerns
- Professional appearance and a positive attitude
- Excellent communication skills and ability to read, write, and understand English
- Ability to solve problems with minimal supervision
- Basic math skills and knowledge of proper cash handling procedures
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and organization skills
- Basic computer and office skills
We offer a comprehensive range of benefits to our associates, including medical, dental, and vision coverage, flexible spending accounts, life and accident coverage, disability, and paid time off. We're committed to supporting our associates' well-being and career development. Join our team and be part of a dynamic and inclusive work environment where you can grow and thrive.
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