Technical Support Specialist

7 days ago

Rockville, Maryland, United States Bell Techlogix Full time
Job Title: Deskside Support Technician

Bell Techlogix is seeking a skilled Deskside Support Technician to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our customers.

Key Responsibilities:
  • Perform computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
  • Provide Tier 1 level support, with the ability to escalate problems and issues to a higher level of support as needed.
  • Process timely and accurate information to ensure compliance with vendor warranty requirements.
  • Maintain the highest level of customer satisfaction by resolving all tangible problems and concerns.
  • Adhere to client policies and procedures while maintaining the integrity of the customer's data.
  • Maintain and update work order tickets in client's ITSM tool.
  • Coordinate across multiple departments/vendors to provide support.
  • Represent Bell Techlogix in a professional and businesslike manner and communicate effectively with customers and associates.
Requirements:
  • High school diploma or equivalent; College degree in a related field is preferred.
  • 1-3 years of technical or related experience is preferred. Relevant education may substitute technical experience.
  • Experience with various versions of Microsoft operating systems.
  • Experience with various versions of Microsoft Office Suites.
  • Some experience with AD and imaging software.
  • Knowledge of industry quality standards.
  • Client-required certifications, if needed.
Abilities and Skills:
  • Ability to travel to Bell Techlogix or client site locations; overnight stays required on some occasions.
  • Strong verbal and written communication skills.
  • Ability to explain product material to a variety of audiences.
  • Ability to work independently and as a member of a team.
  • Effective interpersonal skills.
  • Attention to detail, excellent organizational skills, and must possess solid customer service skills.
Physical, Mental Requirements and Work Environment:
  • Must be able to lift and carry at least 75 lbs.
  • Must be able to stand for long periods of time.
  • Must be able to walk for long distances.
  • Must be able to kneel and/or squat.
  • Must be able to sit at a computer for long periods of time.
  • Must be able to work in a fast-paced environment.
  • Manual dexterity to use keyboard to input information.
Conditions of Employment:
  • Must pass pre-employment, post offer background check and drug screen.
  • Must maintain required certification levels.
  • Must maintain valid driver's license.
  • Must have reliable vehicle and maintain proper insurance while employed.
  • Must maintain required security clearance, as needed.

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