Bilingual Client Support Specialist

1 week ago


Milwaukee, Wisconsin, United States UNITED COMMUNITY CENTER Full time
Job OverviewPosition Details

Location
United Community Center

Role Summary

This role is pivotal in ensuring a secure and supportive atmosphere for clients. The individual will also serve as a backup driver when necessary.

KEY RESPONSIBILITIES OF THE PROGRAM ASSISTANT
  • Assist in the planning, coordination, and execution of activities aimed at promoting physical fitness and therapeutic engagement.
  • Support the serving of meals, including breakfast, lunch, and snacks, while aiding in food preparation and feeding when required.
  • Help clients with mobility aids such as walkers and wheelchairs, as well as with outerwear and personal belongings upon arrival and departure.
  • Provide personal assistance to clients, which may include support with hygiene, bathing, laundry, and grooming in a respectful and secure manner.
  • Monitor clients' fluid intake and observe general health and medical conditions.
  • Engage with clients during activities to encourage participation and enhance their experience.
  • Ensure client safety by consistently monitoring their whereabouts.
  • Assist in maintaining cleanliness and sanitation of dining and kitchen areas.
  • Perform additional tasks as assigned.

KEY RESPONSIBILITIES OF THE DRIVER
  • Ensure safe transportation of clients to and from the center, including during outings.
  • Conduct basic vehicle inspections to guarantee passenger safety, maintaining cleanliness and sanitation of the vehicle.
  • Prepare transportation logs and reports, documenting vehicle usage, maintenance, and fuel consumption.
  • Provide assistance to clients boarding and alighting from the vehicle, including support with mobility aids.

REQUIRED SKILLS AND QUALIFICATIONS
  • Basic proficiency in computer applications, including Excel, Word, and Google Forms.
  • Ability to manage multiple tasks and prioritize effectively.
  • Capability to work collaboratively within a team as well as independently.
  • Ability to handle feedback constructively and foster positive outcomes.
  • Demonstrated commitment to quality and efficiency in work output.
  • Strong interpersonal skills to build and maintain effective relationships with clients, staff, and the community.
  • Effective communication skills, both verbal and written.
  • Proficient in human relations and interpersonal interactions.
  • Ability to complete incident reports when necessary.
Qualifications

A High School Diploma or equivalent is required, along with a Certified Nursing Assistant Certification or relevant experience in senior care. Experience with older adults, particularly those with dementia or Alzheimer's, is preferred. Bilingual in Spanish, with a patient, dependable, and reliable demeanor, capable of maintaining confidentiality and working in a diverse environment. A valid driver's license and a clean driving record are essential.

WORKING ENVIRONMENT:

This position involves various physical activities, including sitting, standing, walking, bending, lifting, and carrying items over 50 lbs.

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