Patient Access Registration Representative

4 weeks ago


Montgomery, Pennsylvania, United States Jefferson Health Full time
Job Summary

As a Patient Access Registration Representative at Jefferson Health, you will play a critical role in ensuring the smooth registration process for patients visiting our Emergency/Trauma Center. Under the supervision of the Registration Supervisor and Team Lead, you will be responsible for greeting patients and visitors with professionalism, identifying and responding to their needs, and communicating all urgencies to the clinical staff.

Key Responsibilities
  • Accurately identify and band each patient during Pre-Registration
  • Obtain and/or verify patient demographic, contact information, insurance, and eligibility information
  • Obtain authorization/consent signatures
  • Work closely with clinical staff, interpreters, and other ancillary areas to respond to patient needs
  • Handle multiple calls and requests in a timely and professional manner

Requirements

High school degree or GED required; Associate degree preferred. Previous customer service experience, preferably in a healthcare setting, is also required. Proficient in the use of computers and medical terminology is a must. Bilingual skills are a plus.

About Jefferson Health

Jefferson Health is a nationally ranked, not-for-profit health care system that serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. We are committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

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