Customer Service Representative

6 days ago


Olathe, Kansas, United States KMG Hotels Full time
About the Role

We are seeking an enthusiastic and friendly Customer Service Representative to join our team at the Marriott Courtyard Olathe.

Job Summary

This is a full-time position responsible for providing exceptional customer service to all guests, ensuring their stay with us is memorable and enjoyable. As a key member of our front desk team, you will be the first point of contact for our guests, handling check-in/check-out procedures, resolving any issues that may arise, and providing information on hotel services and local attractions.

Key Responsibilities:
  • Provide superior customer service to all guests in accordance with company policies and procedures
  • Assist guests with check-in/check-out procedures, resolve any issues that may arise, and provide information on hotel services and local attractions
  • Handle daily accounting functions for the hotel, including closing out the financial day
  • Work effectively as part of a team to achieve goals and objectives
Requirements:
  • Previous customer service experience preferred
  • Previous hotel experience a plus, but not required
  • Ability to work the overnight shift without restrictions
  • Outgoing, positive, friendly personality
  • Ability to pass a thorough background check and be drug-free
Compensation and Benefits:

We offer a competitive salary of $15.50+ with experience, along with a range of benefits to support your well-being and career development.



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