Taxpayer Services Representative

1 week ago


Olathe, Kansas, United States Internal Revenue Service Full time
Job Overview

The Internal Revenue Service is seeking a skilled Taxpayer Services Representative to join our team. As a key member of our organization, you will play a vital role in providing exceptional customer service and support to taxpayers.

About the Job

This full-time position offers a competitive salary range of $45,000 - $60,000 per year, depending on location. The starting salary for this role is estimated at $52,500 per year.

Job Responsibilities

Your primary responsibilities will include:

  • Performing administrative tasks using automated systems, including assigning, maintaining, and updating work status and inventory records.
  • Reviewing and processing W-2 forms attached to tax returns, identifying and coding conditions for criminal investigation.
  • Preparing and maintaining production reports, attendance records, and special reports as directed.
  • Reviewing documents for specific requirements necessary for processing tax returns and related information.
  • Periodically reviewing filed material in light of ongoing programs or special projects, determining if consolidation, new classifications, or retirement are required.
Requirements

To be successful in this role, you will need:

  • A minimum of 1 year of specialized experience in a field related to this position, including conducting basic research, interacting with customers, and performing office duties.
  • Ability to acquire the competencies needed to perform the duties of the position, including general clerical, office, or other work that demonstrates your ability to learn and adapt.
Benefits

As a federal employee, you will enjoy a comprehensive benefits package, including health insurance, a generous annual leave program, and participation in the Thrift Savings Plan.

How to Apply

Interested candidates should click the APPLY link to access the official job opportunity announcement on irs.usajobs.gov. Follow the instructions provided to submit your application package, including your resume and online assessment questionnaire.



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