Customer Service Representative

20 hours ago


Lowell, Massachusetts, United States Macom Technology Solutions Holdings, Inc. Full time
Job Description:

A MACOM Customer Service Representative is the primary liaison between our customers, sales team and product lines. Primarily responsible for providing quotations and order management with a high degree of accuracy. Also expected to work with other departments to resolve various customer problems/issues.

Key Responsibilities:
  • Customer Service: Provide accurate and complete response to high volume of incoming customer service inquiries.
  • Order Management: Process request for quotation by investigating historic pricing and coordinating with the product line manager. Enter and manage new orders, return orders, sample orders, credits, and debits.
  • Backlog Management: Maintain backlog to reflect customer requirements and manage all expedite requests.
  • Problem Resolution: Handle customer complaints and/or elevate when necessary. Coordinate with various other departments to solve problems.
  • Relationship Building: Exercise good judgment within defined practices and procedures to determine appropriate action. Build relationships and trust throughout the company and with customers.
Requirements:
  • Customer Support Experience: Proven customer support experience.
  • Communication Skills: Strong phone skills and active listening. Excellent oral and written communication.
  • Problem Solving: Ability to multi-task, prioritize, problem solve, and manage time effectively.
  • Teamwork: Team Player.
  • Technical Skills: Proficiency with MS Office Suite.
  • Education: College degree.


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