Customer Service Representative

6 days ago


Lowell, Massachusetts, United States MassHire Lowell Career Center Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Dispatcher to join our team at MassHire Lowell Career Center. As a key member of our operations team, you will be responsible for coordinating and managing various tasks and activities to ensure seamless day-to-day operations.

Key Responsibilities:

  • Coordinate and manage daily operations to ensure efficient and effective delivery of services.
  • Provide exceptional customer service to clients and stakeholders, responding to inquiries and resolving issues in a timely and professional manner.
  • Collaborate with team members to achieve common goals and objectives, promoting a positive and productive work environment.
  • Manage and maintain accurate records and reports, ensuring compliance with regulatory requirements and company policies.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 1-2 years of experience in a related field, such as customer service, operations, or dispatching.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups and individuals.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.


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