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Patient Service Representative
2 months ago
We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Tufts Medicine. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our revenue cycle processes, including billing, collections, and payment processing.
Key Responsibilities- Conduct pre-registration tasks for inpatients and outpatients, including collecting demographic, financial, and clinical information.
- Verify patient insurance coverage and confirm benefits eligibility.
- Collect and document patient liability, including deductibles, co-insurances, and co-payments.
- Post collected payments in the system of record and verify accurate dollar amounts.
- Provide excellent customer service and deliver exceptional professional courtesy to all patients.
- High school diploma or equivalent required.
- One year of medical office, insurance, or hospital registration experience preferred.
- Bilingual skills a plus.
This is a full-time position that requires frequent sitting, occasional standing or walking, and lifting of 10-15 pounds. May be exposed to dust and other typical office-like discomforts.
About Tufts MedicineTufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected, and accessible care experiences to consumers across Massachusetts. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine.
