Technical Support Specialist II

2 weeks ago

San Francisco, California, United States ManTech Full time

Protect Our Nation, Fuel Your Future

Become a vital member of a diverse team at an industry-leading organization where employee welfare is paramount. At ManTech International Corporation, you will contribute to safeguarding national security while engaging in innovative projects that provide pathways for career growth.

Key Responsibilities:

  • Demonstrate exceptional communication skills, both written and verbal.
  • Possess CompTIA Security+ or a higher certification to fulfill DoD 8570 certification requirements (minimum IAT level 2).
  • Be trained and proficient in the administration and maintenance of DCGS-A Baseline v3.2.5 (service pack 1).
  • Exhibit technical expertise in developing and managing Microsoft Windows 2019 Server, VMWare v7.0, and PostgreSQL database software.
  • Oversee monthly security and application patch management for the Support Center's servers.
  • Have experience with production system roadmaps, including patch management timelines, software reviews, change management, and IA review.
  • Possess a working knowledge of Microsoft Office applications (Word, PowerPoint, and Excel).
  • Demonstrate proficiency in several of the following areas: Linux, Windows Server, systems and network administration, group policy management, virtual machines, firewall management, image building and management, HBSS/AESS, security protocols, Cisco, Active Directory, Domain Naming Service (DNS), Private Key Infrastructure (PKI), PostgreSQL, and SQL Server (preferably within the context of the DCGS-A software baseline, though not mandatory).

Minimum Qualifications:

  • Bachelor's degree in a STEM field with 2 years of relevant experience; or a high school diploma with 8 years of experience; or an Associate's degree with 6 years of experience may be considered in lieu of a degree.
  • IAT Level II certification is required.

Preferred Qualifications:

  • Experience with Atlassian products, particularly Jira and Confluence.
  • Familiarity with DCGS-A Baseline v3.2.5 (service pack 1).
  • Knowledge of Microsoft Windows 2012 R2/2016 Server, Microsoft Windows 10, and RedHat (RHEL) 6/7/8 operating system administration and associated hardware.
  • Understanding of CISCO networking, Local Area Network (LAN), and Wide Area Network (WAN) technologies.
  • Acquainted with Army and DoD security policies/manuals and other IA guiding policy documents.
  • Familiarity with DoD and Army networking environments, utilizing networking concepts and protocols (TCP/IP, DNS, DHCP, LDAP).
  • Professional certifications (A+, Network +, VMWare, Computing Environment, etc.) are advantageous.

Clearance Requirements:

  • TS/SCI clearance is necessary.

Physical Requirements:

  • This position is classified as sedentary.

For all roles requiring access to technology/software source code subject to export control laws, employment with the company is contingent upon verifying U.S.-person status or obtaining necessary licenses. The applicant will need to answer specific questions for export control purposes, and that information will be reviewed by compliance personnel to ensure adherence to federal law. ManTech may opt not to apply for a license for individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, along with its subsidiaries, actively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment based on race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability. To request an accommodation, please provide your name and contact information.

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