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Front Desk Manager

4 weeks ago

Hollywood, Florida, United States Seminole Gaming Full time
Job Title: Front Desk Manager

As a Front Desk Manager at Seminole Gaming, you will be responsible for overseeing the daily operations of the front desk and guest service team. Your primary goal will be to ensure a positive guest experience by providing exceptional customer service and resolving any issues that may arise.

Key Responsibilities:
  • Lead and manage the front desk and guest service team to achieve high levels of customer satisfaction and service quality.
  • Develop and implement effective strategies to improve guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless communication and coordination of guest services.
  • Conduct regular inspections of guest rooms to identify areas for improvement and ensure high standards of cleanliness and maintenance.
  • Investigate and resolve guest complaints and issues in a timely and professional manner.
Requirements:
  • High school diploma or equivalent required; bachelor's degree in hospitality management preferred.
  • At least three years of front desk experience, with a proven track record of providing exceptional customer service.
  • Proficient knowledge of MS Office software programs, including Excel, Word, and Outlook.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
Benefits:

Seminole Gaming offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, paid time off, and annual bonus opportunity. We also offer a range of perks, including access to our on-site fitness center, employee discounts on hotel stays and dining, and opportunities for professional development and growth.

We are an equal opportunity employer and welcome applications from diverse candidates. As a member of the Seminole Tribe, we are committed to providing opportunities for career advancement and professional growth for our employees.

Please note that all applicants must be at least 18 years old and be able to pass a background check and drug screen prior to employment.