Resident Engagement Coordinator

2 weeks ago


Houston, Texas, United States Cottonwood Residential Full time
Position Overview

Immediate Opening for a Customer Experience Specialist at Cottonwood Residential

Are you passionate about creating a welcoming environment? As a Customer Experience Specialist, your role will be pivotal in ensuring residents feel at home and assisting potential residents in discovering their ideal living space. Your positive demeanor, effective communication skills, and problem-solving abilities will be essential in fostering a sense of community.

In this full-time position, flexibility is key, with responsibilities extending to evenings and weekends.

Key Responsibilities:

  • Utilize your positive attitude and communication prowess to engage with residents and prospects.
  • Greet all visitors with a warm smile and professional demeanor.
  • Respond promptly and courteously to inquiries from residents and potential renters through various communication channels.
  • Handle incoming calls with attention to detail, documenting relevant information.
  • Ensure that apartments are prepared for showings and upcoming move-ins.
  • Conduct regular inspections of buildings and amenities to maintain high standards of quality.
  • Possess a thorough understanding of pricing and availability of apartment homes to assist prospective renters effectively.
  • Contribute to the planning of community events and marketing initiatives.
  • Manage the organization of the package room to streamline deliveries.
  • Maintain effective communication with vendors and community partners.
  • Embark on a career path with opportunities for advancement into management roles.

Compensation and Benefits:

  • Attractive base salary with a quarterly bonus structure.
  • Comprehensive health, vision, dental, life, and disability insurance available shortly after hire.
  • Generous 401k and HSA matching program.
  • Paid time off starting at 120 hours.
  • Nine paid holidays throughout the year.

Cottonwood Residential is at the forefront of transforming the apartment management industry, offering innovative solutions like Self-Guided Tours to enhance the customer experience. We value your creativity, eagerness to learn, and dedication to excellence as we strive to provide an exceptional living experience for our residents.



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