Sales Operations Leader
1 week ago
Key Responsibilities
Support the development and motivation of team members to enhance sales performance. Provide real-time coaching and training to store personnel to ensure smooth and effective operations, customer service, stockroom management, and adherence to standards. Collaborate with Store Management to deliver constructive feedback on employee performance. Aid in the training of staff on store operations, product knowledge, policies, and procedures. Implement action plans that drive optimal results. Oversee all facets of daily store operations. Ensure adequate staffing to foster an exceptional customer experience. Supervise and authorize the checkout process. Assist with merchandise logistics, including shipments, restocking, and omni-channel operations within the store. Monitor and evaluate the customer service delivered by team members. Create an effective schedule that places the right associates in the right roles at the right times. Foster and maintain an environment dedicated to providing outstanding in-store customer experiences. Resolve customer service challenges effectively to achieve positive outcomes. Lead by example in embodying our customer experience model. Exhibit comprehensive knowledge of products, company policies, promotions, and loyalty programs. Provide leadership and support during product launches, visual merchandising changes, and signage placements. Perform other essential functions as directed by management.Required Qualifications
Education: High School Diploma or Equivalent Experience: Minimum of 1 year Proficient in technology usage (iPad, registers) Availability for nights, weekends, and non-business hours Meets physical requirements for the roleEssential Skills & Attributes
Previous experience in retail is preferred Strong communication skills with customers, peers, and supervisors Proven track record of sales accountability Demonstrated ability to collaborate and work effectively within a team. Capability to multitask and manage multiple customers and processes simultaneously.Benefits Overview
Express, Inc. provides a comprehensive benefits package to support the health and long-term financial security of full-time associates, including:
Medical, pharmacy, dental, and vision insurance 401(k) and Roth 401(k) plans with company matching Employee merchandise discount Paid Time Off Parental leave for new parentsPart-time associates may qualify for paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) plans with company matching.
Additionally, part-time associates are eligible for an Express merchandise discount, participation in our Learn & Earn incentive program, and the option to select voluntary benefits through YouDecide.
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