Night Audit Supervisor
4 days ago
Property Overview: Hyatt Regency Boston Cambridge is a prestigious hotel located in the vibrant city of Cambridge, Massachusetts. We are seeking a skilled Night Audit Supervisor to oversee the night operations of our property, ensuring accurate financial reporting, exceptional guest experiences, and a smooth transition into the next day.
Responsibilities:
- Supervise and oversee the night audit team to ensure accurate and timely completion of financial processes and reports.
- Conduct night audit procedures, including balancing accounts, verifying charges, and reconciling discrepancies.
- Handle guest inquiries, requests, and complaints in a professional and timely manner.
- Monitor and ensure adherence to hotel policies and procedures during the night shift.
- Collaborate with other departments, such as housekeeping and security, to ensure smooth operations during the night.
- Provide exceptional guest service, anticipating needs and exceeding expectations.
- Train and mentor night audit team members, providing guidance and support.
- Assist in the implementation of new processes and technologies to enhance efficiency and accuracy.
Qualifications:
- High school diploma or equivalent; additional education in accounting or hospitality is a plus.
- 6+ months Front Desk experience.
- Previous experience in a night audit role or similar position is preferred.
- Strong attention to detail and excellent mathematical skills.
- Proficiency in hotel property management systems and accounting software.
- Excellent communication and interpersonal skills.
- Ability to work independently and make informed decisions.
- Leadership abilities and the ability to motivate and inspire a team.
- Strong problem-solving and decision-making skills.
Benefits:
- Three Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays).
- 401K Match
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