Front Office Supervisor
9 hours ago
We are seeking a highly skilled and experienced Front Office Supervisor to join our team at AC Hotel Cambridge, a Colwen Hotels Property. The successful candidate will be responsible for the day-to-day operations of the Front Office, ensuring that associates adhere to Colwen Hotels and brand standards, and consistently meet and exceed business and guest expectations.
Key Responsibilities- Assist in the management of the Front Office to ensure that associates meet and exceed business and guest expectations.
- Interview and supervise front office associates to ensure they meet the required standards.
- Process check-in and check-out, verify billing, create reservations, and process special requests.
- Demonstrate knowledge of the hotel property and local attractions to assist guests as needed.
- Establish and maintain open collaborative relationships with direct reports and management throughout the hotel.
- Investigate and resolve guest complaints in a timely manner.
- Ensure all associates adhere to credit and handling policies, analyze variances, and maintain a close watch on the daily house count.
- Monitor budgets and payroll records, and review financial transactions to ensure appropriateness.
- Conduct ongoing analysis of processes for continuous improvement and efficiency.
- Coach and support the front office team to effectively manage occupancy, guest service, and controllable expenses.
- Identify service issues and trends, and facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results.
- Balance cost controls with exceptional guest service and associate satisfaction.
- Maintain strict key controls and safety and security standards.
- Ensure compliance with Colwen Hotels policies and procedures, and Federal and State Labor laws.
- Two-year college degree or equivalent hospitality experience.
- Previous brand experience highly desirable.
- Strong leadership skills and ability to lead by example.
- Superior interpersonal and customer service skills.
- Reliable with the ability to multi-task and work under pressure.
- Excellent verbal and written communication skills.
- Intermediate to advanced computer skills.
- Familiar with common computer software programs.
- Must be willing to work varied hours, including nights, weekends, and holidays.
- Medical insurance with company-funded HRA.
- Dental insurance.
- Vision insurance.
- Flexible spending accounts.
- Wide-array of supplemental insurance offerings.
- Paid time off programs.
- Employee assistance program.
- 401K plan with employer match.
- Hotel discount travel program for associates and family.
- Exclusive associate discounts - travel, entertainment, and retail.
- Training and development programs.
- Career advancement opportunities.
-
Front Office Supervisor
2 weeks ago
Cambridge, Massachusetts, United States Colwen Hotels Full timeFront Office Supervisor Job DescriptionColwen Hotels is seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring exceptional guest service and satisfaction, while maintaining the highest standards of hotel operations.Key Responsibilities:Guest Service:...
-
Front Office Supervisor
1 week ago
Cambridge, Massachusetts, United States Colwen Hotels Full timeFront Office Supervisor Job DescriptionColwen Hotels is seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring exceptional guest service and satisfaction, while maintaining the highest standards of hotel operations.Key Responsibilities:Guest Service:...
-
Front Office Supervisor
10 hours ago
Cambridge, Massachusetts, United States Colwen Hotels Full timeFront Office Supervisor Job DescriptionColwen Hotels is seeking a skilled Front Office Supervisor to oversee the front desk and night audit teams. The ideal candidate will have a strong focus on guest satisfaction and associate development.Key Responsibilities:Manage the day-to-day operations of the Front Office to ensure associates adhere to Colwen Hotels...
-
Front Office Operations Manager
2 months ago
Cambridge, Massachusetts, United States Le Meridien Boston Cambridge Full timeJob SummaryWe are seeking a highly skilled and experienced Front Office Operations Manager to join our team at Le Meridien Boston Cambridge. As a key member of our Front Office team, you will be responsible for managing the day-to-day operations of the Front Desk, ensuring exceptional customer service, and maintaining high levels of guest satisfaction.Key...
-
Front Desk Supervisor
4 weeks ago
Cambridge, Massachusetts, United States Hyatt Regency BostonCambridge Full timeFront Desk Supervisor OpportunityHyatt Regency Boston/Cambridge is seeking a skilled Front Desk Supervisor to lead our front desk team in delivering exceptional guest service. As a key member of our hospitality team, you will be responsible for supervising front desk operations, including check-in, check-out, and guest services. Your high energy, enthusiasm,...
-
Hotel Front Desk Supervisor
3 weeks ago
Cambridge, Massachusetts, United States Salt Fork Lodge Full timeJob Title: Hotel Front Desk ManagerJob Summary:The Hotel Front Desk Manager is responsible for overseeing the Front Desk operation and ensuring that guest service is the top priority. This role involves supervising department clerks, auditors, and recreation personnel, as well as maintaining a high level of customer service.Key Responsibilities:Supervise and...
-
Assistant Front Office Manager
3 weeks ago
Cambridge, Massachusetts, United States Hyatt Regency BostonCambridge Full timeJob Title: Assistant Front Office ManagerHyatt Regency Boston/Cambridge is seeking a highly motivated and detail-oriented Assistant Front Office Manager to join our team.Job Summary:We are looking for a skilled and experienced professional to assist the Front Office Manager in overseeing the daily operations of the front desk, ensuring the highest level of...
-
Assistant Front Office Manager
3 weeks ago
Cambridge, Massachusetts, United States Le Meridien Boston Cambridge Full timeAbout UsLe Meridien Boston Cambridge is a luxurious hotel located in the heart of Cambridge, Massachusetts. Our hotel offers elegant guest rooms and suites, a fitness center, and a restaurant serving international cuisine. We are committed to providing exceptional service to our guests and creating a welcoming atmosphere for all.Job SummaryWe are seeking a...
-
Night Auditor
1 month ago
Cambridge, Massachusetts, United States The Kendall Hotel Full timeJob SummaryThe Night Auditor is a key member of the Front Office team at The Kendall Hotel, responsible for ensuring the accuracy and integrity of financial transactions and guest information. This role requires strong analytical and organizational skills, as well as excellent communication and customer service skills.Key ResponsibilitiesFinancial...
-
Operations Supervisor
3 days ago
Cambridge, Massachusetts, United States Colwen Hotels Full timeOperations Supervisor Job DescriptionColwen Hotels is seeking an experienced Operations Supervisor to join our team at AC Hotel Cambridge. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our front office and housekeeping teams.Key Responsibilities:Train and support associates to ensure...
-
Front Desk Operations Manager
4 weeks ago
Cambridge, Massachusetts, United States Hyatt Regency Boston Cambridge Full timeFront Desk Supervisor Job DescriptionWe are seeking a highly motivated and customer-focused Front Desk Supervisor to join our team at Hyatt Regency Boston / Cambridge. As a key member of our front desk team, you will be responsible for leading and motivating our team to provide exceptional guest service, ensuring smooth front desk operations, and creating...
-
Front Desk Representative
4 weeks ago
Cambridge, Massachusetts, United States TalentBurst, an Inc 5000 company Full timeJob Title: Front Desk/ReceptionistTalentBurst, an Inc 5000 company, is seeking a highly organized and detail-oriented Front Desk/Receptionist to join our team.Job Summary:This role will be responsible for providing exceptional customer service and administrative support to our team and clients.Key Responsibilities:Staff the front desk and provide a warm...
-
Front Desk Representative
4 weeks ago
Cambridge, Massachusetts, United States TalentBurst, an Inc 5000 company Full timeJob Title: Front Desk/ReceptionistTalentBurst, an Inc 5000 company, is seeking a highly organized and detail-oriented Front Desk/Receptionist to join our team.Job Summary:This role will be responsible for providing exceptional customer service and administrative support to our team and clients.Key Responsibilities:Staff the front desk and provide a warm...
-
Front Desk Representative
2 weeks ago
Cambridge, Massachusetts, United States TalentBurst Full timeJob Title: Front Desk/ReceptionistWe are seeking a highly organized and detail-oriented Front Desk/Receptionist to join our team at TalentBurst. As a key member of our administrative team, you will be responsible for providing exceptional customer service and support to our clients and colleagues.Key Responsibilities:Staff the front desk and provide a warm...
-
Front Desk Coordinator
3 weeks ago
Cambridge, Massachusetts, United States The Judge Group Full timeJob Title: Front Desk / Administrative AssistantWe are seeking a highly organized and detail-oriented Front Desk / Administrative Assistant to join our team at The Judge Group.Key Responsibilities:Staff the front desk office and provide exceptional customer service to clients and visitors.Perform various administrative tasks, including data entry, filing,...
-
Front Desk Associate
4 weeks ago
Cambridge, Massachusetts, United States Colwen Hotels Full timeFront Desk Associate Job DescriptionWe are seeking a skilled and friendly Front Desk Associate to join our team at AC Hotel Cambridge, a Colwen Hotels Property. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless stay for our guests.Key...
-
Front Desk Representative
2 weeks ago
Cambridge, Massachusetts, United States Davidson Hospitality Group Full timeFront Desk Agent RoleAt Davidson Hospitality Group, we're seeking a skilled Front Desk Agent to join our team. As a key member of our front office staff, you'll be responsible for delivering exceptional guest experiences.Key Responsibilities:Guest Greeting and Check-in/Check-out: Welcome guests with a warm and friendly attitude, ensuring a smooth and...
-
Front Desk Representative
4 days ago
Cambridge, Massachusetts, United States Davidson Hospitality Group Full timeFront Desk Agent RoleAt Davidson Hospitality Group, we're seeking a skilled Front Desk Agent to join our team. As a key member of our front office team, you'll be responsible for delivering exceptional guest experiences.Key Responsibilities:Welcoming guests with a warm and friendly attitudeEfficiently handling check-in and check-out proceduresProviding...
-
Front Desk Representative
3 weeks ago
Cambridge, Massachusetts, United States TalentBurst, an Inc 5000 company Full timeJob Title: Front Desk/ReceptionistTalentBurst, an Inc 5000 company, is seeking a highly organized and detail-oriented Front Desk/Receptionist to join our team. As a key member of our administrative team, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting various administrative tasks.Key...
-
Front Desk Associate
4 weeks ago
Cambridge, Massachusetts, United States Colwen Hotels Full timeFront Desk Associate Job DescriptionWe are seeking a skilled and friendly Front Desk Associate to join our team at AC Hotel Cambridge, a Colwen Hotels Property. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless stay for our guests.Key...