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Front Office Manager

1 month ago

Cleveland, Ohio, United States IHG Full time

Hotel Operations Manager

About the Role

We are seeking a skilled Hotel Operations Manager to join our team at Holiday Inn Express. As a key member of our management team, you will be responsible for ensuring the smooth operation of our front office and public areas.

Key Responsibilities

  • Manage day-to-day staffing needs, plan and assign work, and establish performance and development goals for team members.
  • Ensure guests are greeted upon arrival and make time to engage with guests, responding appropriately to guest complaints and soliciting feedback to drive continuous improvement in guest satisfaction.
  • Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
  • Help prepare annual departmental operating budget and financial plans, monitor budget, and control labor costs and expenses.
  • Oversee night audit function and preparation of daily financial reports.
  • Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.

Requirements

  • Bachelor's degree or higher education qualification in Hotel Management or Business Administration, plus 3 years of Front Office/Guest Service experience including management experience.
  • Must speak fluent English. Other languages preferred.

What We Offer

We offer a competitive salary and benefits package, including superb training, free parking, PTO, health benefits, employee rates, and company cell phone. Join our team and become part of a family that values trust, support, and doing the right thing. We welcome different perspectives and encourage you to show us you care about delivering exceptional guest experiences.