Front Desk Coordinator
7 hours ago
At America's Best, we're committed to delivering exceptional customer experiences. As a Front Desk Receptionist, you'll play a vital role in ensuring our stores run smoothly and efficiently.
Key Responsibilities- Provide prompt, courteous service to customers, either in person or over the phone.
- Manage patient records and schedules to ensure a seamless flow of customers through the store.
- Answer and screen incoming phone calls, following National Vision's protocol.
- Process and understand managed care plans, obtaining necessary information from insurance companies.
- Offer customers basic and accurate information, and schedule appointments and follow-up visits.
- File patient records daily and prepare files for the next day's appointments.
- Monitor order status and notify customers of delays or arrivals.
- Maintain a tidy and presentable reception area, with all necessary materials and supplies.
- Receive, sort, and distribute daily mail and deliveries, and manage office inventory.
- Participate in regular communication meetings to stay informed and aligned with store goals.
- Experience as a Receptionist, Front Office Representative, or similar role is preferred but not required.
- 0-2 years of related experience or training is preferred.
- Experience handling multiple phone lines is a plus.
- Strong customer service and organizational skills are essential.
We offer a competitive compensation package, including bonus potential, comprehensive benefits, and opportunities for professional growth and development. If you're a motivated and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply.", "Company Overview": "America's Best is part of National Vision, one of the largest optical retailers in the United States. We're committed to making quality eye care and eyewear more accessible and affordable for everyone.", "Benefits": "We offer a comprehensive benefits package, including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and more.", "Equal Opportunity Employer": "We're an equal opportunity employer, committed to evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other protected characteristics.", "Learn More": "Visit our website to learn more about our company culture, benefits, and career opportunities.", "Apply Now": "If you're ready to join a dynamic team and make a difference in people's lives, apply now", "Contact Us": "For more information, please contact us at [insert contact information]."}
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