Student Services Coordinator
4 days ago
About the Job
We are seeking an experienced Higher Education Navigator to join our Enrollment Management team. As a Student Navigator, you will play a critical role in supporting students throughout their educational journey, ensuring they receive exceptional customer service and remain on track towards degree completion.
Job Summary
- Assist students with inquiries, verifying eligibility, connecting them with their admissions counselor, guiding them through the application process, and ensuring they remain on track towards degree completion.
- Maintain consistent communication to promote engagement with Academic Advisors, encourage registration, persistence, and retention.
- Outreach to alumni regarding re-enrollment options, provide guidance on re-enrollment process and connect with admissions counselor, share resources and engagement activities for alumni.
Responsibilities
- Utilize internal technology platforms for task completion, adhere to policies for routing eligibility decisions, and ensure applications are complete for transfer credit evaluation.
- Collaborate with team members to meet deadlines effectively, escalate student and technology issues when necessary, and demonstrate accountability through responsible actions and punctuality.
- Support students throughout the admissions process, evaluate eligibility criteria for admission, and provide accurate guidance and support for non-matriculated students.
Requirements
- An earned associate degree or a minimum of two years of customer service experience.
- Excellent interpersonal and customer service skills across diverse audiences.
- Strong work ethic and ability to work collaboratively in a team.
What We Offer
Excelsior University offers competitive compensation and a generous benefits package that includes paid time off, retirement, and excellent health insurance. The estimated annual salary for this position is approximately $70,000 - $80,000 based on industry standards and location.
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