Student Navigator Specialist

4 days ago


Albany, New York, United States InsideHigherEd Full time

As a Student Navigator at InsideHigherEd, you will play a pivotal role in our Enrollment Management unit, focusing on delivering exceptional customer service to all university stakeholders. With an estimated salary of $54,000 per year, this position requires independent judgment to address student needs effectively.

The primary objective of this role is to support students in their educational journey, promote engagement in academic pursuits, and enhance persistence and retention rates. As a key member of our team, you will facilitate connections with admissions counselors, support students throughout the admissions process, and manage a high volume of inquiries and ensure timely responses.

This full-time hybrid role comes with a competitive benefits package that includes paid time off, retirement, and excellent health insurance. To succeed in this position, you must have excellent interpersonal and customer service skills across diverse audiences, a strong work ethic, and the ability to work collaboratively in a team.

Key Responsibilities
  • Determine Eligibility and Collect Required Documents
  • Process a High Volume of Student Applications
  • Review Scanned Documents and Troubleshoot Technical Issues
  • Enter Data Accurately and Address Inquiries Following Established Procedures
  • Ensure Applications Are Complete for Transfer Credit Evaluation
  • Collaborate with Team Members to Meet Deadlines Effectively
  • Utilize Internal Technology Platforms for Task Completion
  • Adhere to Policies for Routing Eligibility Decisions


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