Technical Support Specialist

5 days ago

Washington, United States Addison Group Full time
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Addison Group. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of our systems.

Key Responsibilities:

  • Install, configure, and troubleshoot end-user hardware, software, and peripherals.
  • Ensure data integrity through appropriate software and hardware solutions.
  • Diagnose and resolve hardware/software issues, providing timely updates to users.
  • Provide user support, server administration, patch management, and general IT maintenance.
  • Take ownership of projects and coordinate with developers as needed.
  • Conduct routine audits to ensure compliance with IT standards and policies.
  • Manage installations, upgrades, and patches according to IT procedures.
  • Maintain and monitor server, network, and firewall systems.
  • Mentor team members on escalations and new technologies.
  • Plan hardware/software upgrades to support system growth and perform root cause analysis for operational issues.

Requirements:

  • Bachelor's degree or High School Diploma or equivalent plus 3+ years of experience.
  • Proficient with Jira Ticketing System.
  • Proficient with Microsoft Active Directory, Intune, Exchange, Windows 10 and 11, Office 365, Outlook, Azure, and Okta.
  • Experience with VPN, Antivirus, MDM, N2WS, and cybersecurity monitoring tools such as Mimecast, Automox, Kandji, Druva, Arctic Wolf, Symantec, Microsoft Defender.
  • Experience imaging and troubleshooting Mac and PC hardware, 5+ years of server administration.
  • Experience with Zoom Phones and Video Conferencing, Slack and Confluence.
  • A diverse set of skills will be required to resolve a complex and wide-ranging set of problems.

  • IT Technical Support Specialist

    2 days ago

    Washington, Washington, D.C., United States 1872 Consulting Full time

    Job Title: IT Technical Support SpecialistAt 1872 Consulting, we are seeking a highly skilled IT Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing Level II technical hardware and software support to our clients.Key Responsibilities:Assist users in resolving computer-related problems,...

  • Technical Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States R & W Group Full time

    Job Summary: R & W Group is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients.Key Responsibilities:Assist with software and hardware issues, including investigating and resolving problemsServe as a liaison between clients...

  • Technical Support Specialist

    1 month ago

    Washington, Washington, D.C., United States Progression Incorporated Full time

    Technical Support Specialist (Level I & II)Progression Incorporated is seeking a dedicated Technical Support Specialist at Level I & II to enhance our team. The ideal candidate will possess a solid background in desktop operating systems, adeptness in troubleshooting business applications, and a commitment to delivering exceptional technical assistance.Key...

  • Technical Support Specialist

    1 month ago

    Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Helpdesk Specialist Journeyman at AHU Technologies IncCompany: AHU Technologies IncLocation: RemotePosition Overview:We are looking for a dedicated Helpdesk Specialist Journeyman to enhance our support team. This role is essential for addressing and resolving technical challenges faced by our clients. Your expertise will ensure smooth operations and high...

  • Technical Support Specialist

    1 month ago

    Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Position Overview: Helpdesk Specialist JourneymanCompany: AHU Technologies IncLocation: RemoteJob Summary:We are looking for a proficient Helpdesk Specialist Journeyman to enhance our technical support team. In this role, you will be essential in addressing and resolving technical challenges faced by our clients.Primary Responsibilities:Diagnose and...

  • Technical Support Specialist

    1 month ago

    Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Helpdesk Specialist Journeyman at AHU Technologies IncCompany: AHU Technologies IncLocation: Not SpecifiedPosition Overview:We are looking for a dedicated Helpdesk Specialist Journeyman to enhance our support team. In this role, you will be instrumental in troubleshooting and resolving technical issues for our clients, ensuring a seamless user...

  • Technical Support Specialist

    2 weeks ago

    Washington, United States E-talentnetwork Full time

    Job SummaryWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at E-talentnetwork. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients via phone, email, and walk-in support.Key ResponsibilitiesProvide first-level troubleshooting support, problem...

  • Technical Support Specialist

    3 weeks ago

    Washington, United States RAND Full time

    Job Type: Full-timeJob Title: Technical Support SpecialistRAND Corporation is seeking a skilled Technical Support Specialist to provide expert technical assistance and support to our clients. As a key member of our team, you will be responsible for troubleshooting complex technical issues, providing training and guidance on collaboration best practices, and...

  • **Technical Support Specialist**

    3 weeks ago

    Washington, United States Systems Planning & Analysis, Inc. Full time

    **Job Summary**We are seeking a highly skilled **Technical Support Specialist** to join our team at Systems Planning & Analysis, Inc. as a **Junior Software Developer**. As an **IT Support Engineer**, you will provide technical and programmatic support to an Aegis Baseline Manager within the IWS 1.0 Aegis Development directorate (IWS 1 AD).**Key...

  • Technical Support Specialist

    1 month ago

    Washington, Washington, D.C., United States Service Express Full time

    Join Our Team as a Technical Support Specialist! If you are motivated by assisting others, thrive on tackling complex challenges, have a passion for hands-on work with technology, and enjoy collaborating within a team environment, this role may be the perfect fit for you. As a Technical Support Specialist, you will be part of a dedicated team that...

  • Technical Support Specialist

    7 days ago

    Washington, Washington, D.C., United States Go intellects Inc Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Go intellects Inc. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users.ResponsibilitiesProvide technical support for desktop and laptop computers, mobile devices, and other IT equipment.Diagnose...

  • Technical Support Specialist

    1 month ago

    Washington, United States DigiTran Technologies Inc. Full time

    DigiTran Technologies Inc. is actively looking for a Computer User Support Specialist to enhance our dedicated team of professionals. The successful candidate will be integrated into our Information Technology Service Desk Support and Engineering Services Program. This role is pivotal in delivering technical support to our users, addressing inquiries, and...

  • Technical Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States The National Academies of Sciences, Engineering, and Medicine Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at The National Academies of Sciences, Engineering, and Medicine. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to end-users, troubleshooting and resolving technical issues related to software, hardware, and...

  • Technical Support Specialist

    1 month ago

    Washington, Washington, D.C., United States Forensic Risk Alliance Full time

    Technical Support Specialist - Become a Part of FRA's Global NetworkForensic Risk Alliance is seeking a Technical Support Specialist to join our dynamic team and contribute to enhancing our operations across various regions while assisting client-facing applications. The successful candidate will deliver Tier 1 and Tier 2 support to FRA personnel and work...

  • Technical Support Specialist II

    3 days ago

    Washington, Washington, D.C., United States The MIL Corporation Full time

    Job Title: Technical Support Specialist IIThe MIL Corporation is seeking a highly skilled Technical Support Specialist II to join our team in Washington, DC. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our Federal Government client.Key Responsibilities:Provide Tier II technical support for all...

  • Technical Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States ASRC Federal Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at ASRC Federal. The successful candidate will provide technical assistance to our PEO Digital customer, ensuring seamless operation of their NMCI services.Key ResponsibilitiesOrder new NMCI seats and request changes to existing servicesTrack and resolve day-to-day...

  • Technical Support Specialist

    1 month ago

    Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Job OverviewAHU Technologies Inc is seeking a skilled Technical Support Specialist to enhance our Client Technical Support team. The ideal candidate will possess 6-10 years of relevant experience and will be responsible for diagnosing and resolving technical issues through effective communication with users.Key Responsibilities:Address and troubleshoot...

  • Technical Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States ASRC Federal Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at ASRC Federal. The successful candidate will provide technical assistance to our PEO Digital customer, ensuring seamless operation of their NMCI services.Key ResponsibilitiesOrder new NMCI seats and request changes to existing servicesTrack and resolve day-to-day...

  • Technical Support Specialist

    3 weeks ago

    Washington, Washington, D.C., United States The Phoenix Group Full time

    Job SummaryThe Phoenix Group is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our staff members.Key ResponsibilitiesTechnical Support: Respond to and resolve all technical support requests in a timely and professional...

  • Technical Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Serigor Inc. Full time

    Job OverviewPosition: Helpdesk Specialist Journeyman (ONSITE)Company: Serigor Inc.Location: Washington, DCDuration: 12 Months+Role Summary:The Helpdesk Specialist Journeyman will be responsible for managing service and incident requests within the established Service Level Agreements. This role requires strict adherence to security protocols concerning the...