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Front Desk Coordinator

2 months ago

Hampton Bays, New York, United States METRO PHYSICAL & AQUATIC THERAPY Full time
Job Description

**About Us**

Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary organization that offers a wide range of services, including Physical, Occupational, Speech Therapy, Massage, and Acupuncture. We take great pride in fostering a collaborative environment that inspires our team to create lasting relationships with our patients, healthcare providers, and community.

**Our Mission**

We are driven by our mission to continually invest in our people and provide a supportive workplace environment that enables us to deliver exceptional patient care.

**Job Summary**

We are seeking a highly skilled and customer-focused Front Desk Coordinator to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional patient service, managing front desk operations, and ensuring seamless communication between patients, healthcare providers, and our team.

**Key Responsibilities**

  • Patient Services
    • Welcome patients and visitors with a warm and inviting smile, both in person and over the phone.
    • Provide exceptional customer service, ensuring patient satisfaction and provider time.
    • Schedule appointments, manage patient records, and maintain accurate reports and logs.
  • Front Desk Operations
    • Manage co-pays, reconcile accounts, and control credit extended to patients.
    • Communicate with treating physicians to obtain updated prescriptions and plans of care.
    • Set up new and returning patient cases, including demographic and insurance information.
  • Administrative Support
    • Maintain business office inventory and equipment, ensuring timely ordering and receipt of supplies.
    • Perform other administrative duties as required, including filing and retrieving patient records.

**Requirements**

  • One (1) year of experience in a medical office or physical therapy setting.
  • Experience with electronic medical records (EMR) systems is a plus.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Proficiency in the Google Suite platform and ability to learn new programs quickly.
  • High school diploma or equivalent required.