Front Desk Coordinator

2 weeks ago


Hampton Bays, New York, United States Metro Physical & Aquatic Therapy Full time
Job Title: Front Desk Coordinator

Metro Physical & Aquatic Therapy is seeking a highly skilled and detail-oriented Front Desk Coordinator to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.

Responsibilities:
  • Welcoming patients and visitors with a warm and inviting smile, answering or referring inquiries, and demonstrating a high level of customer service at all times.
  • Scheduling appointments in person or by telephone, ensuring patient satisfaction, provider time, and treatment room utilization.
  • Generating reports, logs, and lists, including authorization and verifications, with a high level of accuracy.
  • Ensuring co-pays are tallied and reconciled, controlling credit extended to patients, and maintaining business office inventory and equipment.
  • Performing other duties and assignments as required, maintaining strictest confidentiality, and adhering to all HIPAA guidelines and regulations.
Requirements:
  • One (1) year of Physical Therapy/Medical office experience.
  • Experience with an EMR System is a plus.
  • Ability to communicate with customers, co-workers, and management in a professional and courteous manner.
  • Current or recent experience in a medical practice, assuring compliance with federal, state, and local regulations and guidelines.
  • Must work well within a team environment.
  • Excellent interpersonal and communication skills.
  • Proficiency in the Google Suite platform and ability to learn new programs quickly.
  • One year of experience in a customer service-oriented environment is strongly desired.
  • High school diploma or GED is required.
What We Offer:
  • Vacation and Paid Time Off Benefits.
  • 401(k) Retirement Savings.
  • Health Insurance/Dental/Vision.
  • Flexible Spending.
  • Free Life Insurance.
  • AFLAC.
  • NY 529 College Savings Program.
  • Pet Insurance.
  • Identity Theft Insurance.


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