Front Desk Receptionist

2 days ago


Hampton, Virginia, United States Hampton Roads Otolaryngology Assoc Full time
Job Description

Job Title: Front Desk Receptionist

Department: Front Desk

Reports To: Office Manager

Hours of Availability: 7am-7pm Monday through Friday

Job Summary:

We are seeking a highly skilled and organized Front Desk Receptionist to join our team at Hampton Roads Otolaryngology Assoc. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong attention to detail.

Key Responsibilities:

  • Greet and welcome all patients and visitors in a courteous, polite and helpful manner.
  • Work with clinical staff to assure smooth patient flow.
  • Direct patients to appropriate waiting area for their visit.
  • Check in all patients.
  • Provide patients with appropriate forms that need to be completed.
  • Review all patient new and updated paperwork for accuracy and completeness.
  • Make necessary changes to the patients EMR updates and review for accuracy.
  • Update in PM any name, insurance or address changes by the end of the same business day.
  • Scan and file all patient documents.
  • Collect co-pays and or self-pay balances.
  • Prepare and balance daily financial logs.

Requirements:

  • Ability to work under pressure.
  • Ability and willingness to treat all patients with the utmost kindness, respect and consideration in the most trying situations.
  • Friendly personality with a desire to work with the public.
  • Ability to handle multi-functions.
  • Knowledge of computers and EMR.
  • Knowledge of basic bookkeeping and office functions.
  • Ability to balance financial logs and money received.
  • Must be available between the hours of 7:00 am and 6:30 pm Monday thru Friday.

Qualifications:

  • High School graduate / GED.
  • One year of medical front desk experience in a similar setting.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

  • Must be able to work in a fast-paced environment.
  • Must be able to be on your feet for long periods of time.
  • Lift, position and/or transfer patients of variable weights.
  • Lift supplies/equipment.


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