Front Desk Associate

18 hours ago

Hampton, Virginia, United States LTD Hospitality Full time
{"title": "Front Desk Associate", "description": "Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at LTD Hospitality Group. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Provide top-notch service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage guest check-ins and check-outs, ensuring accuracy and efficiency in all transactions.
  • Process payments, handle cash and credit transactions, and maintain a high level of cash handling accuracy.
  • Stay up-to-date on hotel services, amenities, and promotions, and communicate this information to guests.
  • Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and maintenance.
  • Maintain a clean and organized front desk area, adhering to company standards and safety protocols.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication and interpersonal skills, with a strong focus on customer service.
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks effectively.
  • Basic computer skills and proficiency in hotel software systems.
  • Availability to work a variety of shifts, including weekends and holidays.
What We Offer
  • Competitive hourly rate and opportunities for advancement.
  • Comprehensive training program, including on-the-job training and ongoing development opportunities.
  • Benefits package, including medical, dental, and vision insurance, as well as 401(k) matching.
  • Hotel discounts and other perks, including free meals and parking.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.", "lang_code": "en"}

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