Front Desk Team Lead

4 weeks ago


Hampton, Virginia, United States Eastern Sports Management Full time
Job Title: Front Desk Supervisor

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Hampton Virginia Aquaplex. As a key member of our front desk staff, you will be responsible for providing exceptional guest service, resolving complex guest inquiries, and coordinating tours of the property.

Key Responsibilities:
  • Provide warm and welcoming service to all guests, ensuring a positive experience from check-in to check-out.
  • Resolve guest complaints and concerns in a professional and courteous manner, with or without the assistance of management personnel.
  • Complete registration processes for services and activities offered at the property, ensuring accuracy and attention to detail.
  • Process payments and maintain a cash drawer in accordance with property standard procedures.
  • Complete shift reports and maintain accurate records of guest interactions and transactions.
  • Train and develop newly hired front desk staff, ensuring they possess the skills and knowledge necessary to provide exceptional guest service.
  • Conduct periodic training on new procedures and policies, ensuring all staff are up-to-date and compliant.
Requirements:
  • Maintain strict confidentiality regarding guest information and interactions.
  • Display strong verbal communication skills, with the ability to effectively communicate with guests and staff.
  • Display professionalism in appearance and interaction with guests, adhering to company standards and expectations.
  • Detail-oriented and possess outstanding organizational skills, with the ability to prioritize and perform multiple tasks simultaneously.
  • Ability to remain calm and focused in high-volume, fast-paced environments, with the ability to work in difficult and stressful situations.
  • Availability to work evenings, weekends, and holidays if necessary, with a flexible schedule to meet the needs of the property.
Qualifications:
  • Six (6) months front desk experience is required, with prior supervisory experience preferred.
  • Ability to communicate services and activities offered in English, with other language skills desirable.
  • Mathematical skills to calculate job-related numerical problems, with or without technology.
  • Computer skills to use a windows-based workstation and peripheral equipment, including cameras, barcode scanners, scanners, printers, etc.
Work Environment:

The Front Desk Supervisor will work in a temperature and humidity-controlled environment, with a moderate to high noise level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.


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