Front Desk Team Lead
4 weeks ago
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Hampton Virginia Aquaplex. As a key member of our front desk staff, you will be responsible for providing exceptional guest service, resolving complex guest inquiries, and coordinating tours of the property.
Key Responsibilities:- Provide warm and welcoming service to all guests, ensuring a positive experience from check-in to check-out.
- Resolve guest complaints and concerns in a professional and courteous manner, with or without the assistance of management personnel.
- Complete registration processes for services and activities offered at the property, ensuring accuracy and attention to detail.
- Process payments and maintain a cash drawer in accordance with property standard procedures.
- Complete shift reports and maintain accurate records of guest interactions and transactions.
- Train and develop newly hired front desk staff, ensuring they possess the skills and knowledge necessary to provide exceptional guest service.
- Conduct periodic training on new procedures and policies, ensuring all staff are up-to-date and compliant.
- Maintain strict confidentiality regarding guest information and interactions.
- Display strong verbal communication skills, with the ability to effectively communicate with guests and staff.
- Display professionalism in appearance and interaction with guests, adhering to company standards and expectations.
- Detail-oriented and possess outstanding organizational skills, with the ability to prioritize and perform multiple tasks simultaneously.
- Ability to remain calm and focused in high-volume, fast-paced environments, with the ability to work in difficult and stressful situations.
- Availability to work evenings, weekends, and holidays if necessary, with a flexible schedule to meet the needs of the property.
- Six (6) months front desk experience is required, with prior supervisory experience preferred.
- Ability to communicate services and activities offered in English, with other language skills desirable.
- Mathematical skills to calculate job-related numerical problems, with or without technology.
- Computer skills to use a windows-based workstation and peripheral equipment, including cameras, barcode scanners, scanners, printers, etc.
The Front Desk Supervisor will work in a temperature and humidity-controlled environment, with a moderate to high noise level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
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Front Desk Supervisor
2 weeks ago
Hampton, Virginia, United States Eastern Sports Management Full timeFront Desk Supervisor Job SummaryThe Eastern Sports Management Front Desk Supervisor is the leader of the front desk staff. The role requires providing excellent guest service, answering complex guest questions, and coordinating tours of the property. This position is ideal for individuals who enjoy working in a fast-paced environment and have strong...
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Front Desk Receptionist
4 weeks ago
Hampton, Virginia, United States Hampton Roads Otolaryngology Assoc Full timeJob DescriptionJob Title: Front Desk ReceptionistDepartment: Front DeskReports To: Office ManagerHours of Availability: 7am-7pm Monday through FridayJob Summary:We are seeking a highly skilled and organized Front Desk Receptionist to join our team at Hampton Roads Otolaryngology Assoc. The ideal candidate will have excellent communication skills, be able to...
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Front Desk Representative
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Hampton, Virginia, United States Eastern Sports Management Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Eastern Sports Management. The ideal candidate will possess excellent communication skills, a professional demeanor, and the ability to work well in a fast-paced environment.Key ResponsibilitiesProvide exceptional customer service to guests and...
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Front Desk Associate
1 month ago
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Front Desk Representative
3 weeks ago
Hampton, Virginia, United States Eastern Sports Management Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Eastern Sports Management. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, registering guests for leagues and events, and maintaining accurate records.Key...
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Front Desk Associate
3 weeks ago
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Front Desk Coordinator
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Front Desk Supervisor
3 weeks ago
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Front Desk Associate
4 weeks ago
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Housekeeper Part Time Position
3 weeks ago
Hampton, Virginia, United States Extended Stay Full timeJob Summary:As a Housekeeper at Extended Stay, you will be responsible for cleaning assigned guest rooms according to company standards and policies. This role involves maintaining the cleanliness and organization of the rooms, restocking carts as needed, and reporting any maintenance issues or lost guest property to the front desk or manager.Key...
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Help Desk Support Specialist
4 weeks ago
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Childcare Team Lead
3 weeks ago
Hampton, Virginia, United States Learning Care Group Full timeWe're seeking a dedicated and passionate Childcare Team Lead to join our team at Learning Care Group. As a Team Lead, you will be responsible for promoting the social, physical, and intellectual growth of the children in your care. You will take the lead on classroom management and curriculum implementation, with classroom instruction making up at least 50%...
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Aerospace Team Lead
1 month ago
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Customer Service Representative
4 weeks ago
Hampton, Virginia, United States WaterView Health and Rehab Center Full timeReceptionist Job DescriptionAt WaterView Health and Rehab Center, we are seeking a highly skilled and enthusiastic Receptionist to join our team. This is a part-time position, working every other weekend, with a day shift schedule. As a Receptionist, you will be the first point of contact for our visitors and will be responsible for handling the following...
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Childcare Center Team Lead
3 weeks ago
Hampton, Virginia, United States Learning Care Group Full timeAbout the Role:We are seeking a dedicated and passionate Team Lead to join our childcare center team. As a Team Lead, you will be responsible for promoting the social, physical, and intellectual growth of the children in your care. You will take the lead on classroom management and curriculum implementation, ensuring a fun and interactive learning...
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Night Auditor
3 weeks ago
Hampton, Virginia, United States LTD Hospitality Full timeJob Title: Night AuditorLTD Hospitality Group is seeking a highly motivated and detail-oriented individual to join our team as a Night Auditor. As a key member of our hotel operations team, you will be responsible for ensuring the smooth operation of our front desk during the night shift.Key Responsibilities:Handle guest check-ins and checkouts efficiently...
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Overnight Cleaning Team Lead
3 weeks ago
Hampton, Virginia, United States ABM Industries Full timeAbout the Role:The Overnight Cleaning Team Lead is responsible for overseeing the cleaning operations in assigned buildings, ensuring the premises are secured at all times, and managing security of keys and access cards. This role requires leadership and direction to team members, relaying communication between team members, clients, customers, and...
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Customer Service Lead
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Hampton, Virginia, United States MOD Pizza Full timeAbout MOD PizzaMOD Pizza is a fast-growing restaurant chain that is dedicated to serving high-quality pizzas in a welcoming and inclusive environment. We believe in creating a world that works for and includes everyone, and we're looking for talented individuals to join our team as Customer Service Leads.Job SummaryThe Customer Service Lead will be...
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Night Auditor
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Housekeeper Part Time Position
4 weeks ago
Hampton, Virginia, United States Extended Stay Full timeHousekeeper Job DescriptionAt Extended Stay, we are seeking a reliable and detail-oriented Housekeeper to join our team. As a Housekeeper, you will be responsible for maintaining the cleanliness and organization of our guest rooms.Key Responsibilities:Clean assigned guest rooms according to company standards and policies.Stock housekeeping carts and cart...