Carrier Operations Representative
5 days ago
We are seeking a highly motivated and experienced Carrier Operations Representative to join our team at Redwood Logistics. As a key member of our operations team, you will play a crucial role in building and maintaining strong relationships with service providers to achieve maximum profitability and customer satisfaction.
Key Responsibilities- Carrier Relationship Management: Build and maintain new and current strategic carrier profiles through research and networking, aligning Redwood truckload sales opportunities.
- Freight Sales and Negotiation: Actively engage carrier partners primarily by phone, targeting 80+ dials per day, and confidently introduce the Redwood Digital Freight Brokerage (DFB) product to carrier prospects, profiling 20 new carriers per day.
- Market Analysis and Research: Build understanding of macro-market conditions and how it has an impact on truckload rates and capacity.
- Issue Resolution: Resolve carrier relations and accounting issues, and provide and negotiate freight rates to motor carriers (and internal sales team as needed), ensuring maximum profitability on a daily, weekly, monthly, quarterly basis.
- Freight Coordination: Coordinate available customer freight with available motor carrier equipment, and communicate with motor carriers to schedule trucks and resolve issues.
- Financial Management: Verify all freight charges, confirm receipt of Bill of Lading, and resolve all payables discrepancies prior to final payment to motor carrier.
- Capacity Development: Actively seek out Redwood contract lanes, and create a dedicated capacity solution, and research, contact, and develop new carrier relationships to leverage a portfolio of carrier networks to introduce new capacity to customer sales opportunities.
- Experience: Previous experience and proven success in carrier sales within a 3PL.
- Skills: Excellent communication, networking, negotiation, and problem-solving skills, results-driven, and flexible.
- Education: Bachelor's degree in Logistics, Supply Chain Management, or related field.
- Professional Development: Access to experts and resources for your Learning & Development journey.
- Internal Mobility: Opportunity for internal mobility.
- Employee Benefits: Medical, dental, vision, and 401k plans (with match), paid time off, floating holidays, time off to volunteer, and rollover.
- Company Culture: Employee Resource Groups (ERGs), annual fundraising and volunteer events to give back to communities, and a commitment to diversity and inclusion.
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