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Customer Service Representative
2 months ago
About the Role:
The Customer Service Representative plays a vital role in our operation's structure at R2 Logistics. As a third-party logistics provider (3PL), we provide shipping solutions for manufacturing customers nationwide. This role ensures seamless communication from order entry to freight delivery, allowing us to provide the highest level of customer service.
Key Responsibilities:
- Data Entry: Accurately entering customer orders into the transportation management system, accounting for changes in linehaul costs, fuel surcharges, and customer requirements.
- Tracking Shipments: Communicating with contracted carriers to record their locations and ensure timely delivery.
- Problem Resolution: Proactively investigating issues that arise in transit, assessing their impact on delivery times, and working with team members to provide solutions to ensure on-time delivery.
- Schedule Management: Creating pickup and delivery appointments and informing team members of any scheduling conflicts.
Requirements:
- Bachelor's degree preferred.
- A proactive approach to problem-solving.
- Effective and persuasive communication skills.
- Ability to provide outstanding customer service when faced with a challenge.
- Excellent follow-up skills, with a keen eye for details.
- Ability to multitask and produce results in a time-sensitive setting.
- Energetic and positive attitude.
Benefits:
- Medical/Dental/Vision/Life insurance.
- Paid holidays, vacation, and sick time.
- 401K with company match.
- Competitive compensation.
- Full-cycle training (industry & position).
- Competitive base salary.
- Opportunity for internal career advancement.
About R2 Logistics:
R2 Logistics is a leading third-party logistics provider, founded in 2007. We have thrived through the dedication and tenacity of our employees, providing unparalleled customer service based on a 'strive to win' competitive mentality.
We provide our customers access to our network of contracted transportation providers, with no trucks of our own. This allows us to provide shipping solutions for manufacturing customers nationwide.
Equal Opportunity Employer:
R2 Logistics is an equal opportunity employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability, or Vietnam era or other protected veteran.
