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Strategic Operations Manager for Provider Success
2 months ago
Our Vision: To remove all obstacles to mental wellness.
Spring Health offers a holistic mental health solution tailored for employers and health plans. Unlike other services, we utilize clinically validated technology known as Precision Mental Healthcare to accurately identify and deliver the most effective interventions for each individual, whether that involves meditation, coaching, therapy, medication, or other approaches.
Currently, Spring Health serves over 800 organizations, ranging from innovative start-ups to established Fortune 500 companies. Esteemed companies such as J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart leverage the Spring Health platform to provide essential mental health services to their employees worldwide. We have successfully raised over $370 million from notable investors, including Kinnevik, Tiger Global, Northzone, and RRE Ventures, contributing to our current valuation of $2.5 billion.
We are looking for a motivated Provider Performance Manager to join our Provider Operations team. In this capacity, you will play a crucial role in enhancing provider operational effectiveness by identifying areas for improvement, crafting effective strategies, and facilitating comprehensive provider education and performance management. The ideal candidate will be passionate about utilizing data to empower providers through targeted training, strategic interventions, and superior practice support. A thorough understanding of Spring Health's provider experience and a strong commitment to operational excellence and provider quality are essential.
Key Responsibilities:
- Design and implement a premier operational performance management program.
- Assess and enhance provider performance against established administrative and operational benchmarks.
- Create and execute milestone-based training plans for our network, ensuring effective training implementation and oversight.
- Influence product development to maximize provider performance.
- Establish effective communication channels to identify and resolve provider operational challenges in collaboration with internal teams.
- Develop strategies to address performance issues throughout the provider lifecycle, including Clinical Recruiting, Onboarding, annual retraining, product launches, and more.
- Conduct impactful provider training to close performance gaps.
- Maintain comprehensive policy documentation in line with industry standards, regulations, and best practices.
Success Metrics:
- Demonstrate measurable improvements in operational quality metrics.
- Contribute to reducing provider onboarding completion times without compromising provider quality.
- Launch and refine new training strategies with high completion rates.
- Receive positive feedback from both internal and external stakeholders.
- Maintain a thorough understanding of Spring Health platforms and operational processes, especially as these systems evolve.
Qualifications:
- 5+ years of experience in a relevant role; experience in program design or project management is advantageous.
- Proven enthusiasm and capability in developing new programs from the ground up.
- Exceptional written and verbal communication skills, outstanding organizational abilities, attention to detail, and polished presentation skills.
- Experience in reporting and data analytics.
- Ability to excel in a fast-paced environment, demonstrating eagerness to learn and adapt to change.
- High level of attention to detail.
- A thoughtful and collaborative approach to problem-solving.
- Demonstrated humility, resourcefulness, ambition, and professionalism.
- Experience with Hubspot, Looker, Salesforce, or similar platforms is a plus.
The target base salary range for this position is $97,325 - $114,500, which is part of a competitive total rewards package including stock options and benefits. Individual pay may vary based on factors such as experience, location, internal pay equity, and other relevant business considerations. We review all employee compensation programs annually to ensure competitive and fair pay.
Our Commitment:
At Spring Health, we are dedicated to fostering a diverse, inclusive, and authentic workplace. If you are excited about this role but your experience does not align perfectly with every qualification, we encourage you to apply. You may be the right candidate for this or other roles.
Benefits:
- Health, Dental, and Vision benefits commence on your first day. You and your dependents receive an individual One Medical account valued at $199/year per user. HSA and FSA plans are available.
- A yearly allotment of no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
- 10 allocated sick days annually.
- Flexible paid time off in addition to 12 paid holidays throughout the year.
- Access to Gympass, providing on-demand virtual wellbeing coaching and budget management.
- Spring Renewal: After four years, you will receive a fully paid four-week sabbatical leave to renew and recharge.
Creating a Thriving Culture:
- Flexible work arrangements: 66% of Spring Health team members work fully remote, while 33% work in a hybrid model.
- Focus Fridays: Dedicated time for you to concentrate on your work without distractions.
- Professional Development Reimbursement of up to $1,000 per calendar year.
- Donation matching of $200 per year to support your favorite causes.
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other legally protected characteristics.
