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Front Desk Representative

2 months ago

Plano, Texas, United States O'Reilly Hospitality Management Full time
About O'Reilly Hospitality Management

We are a forward-thinking company that values sustainability, health and wellness, community involvement, and philanthropic outreach efforts. Our mission is to empower team members throughout all levels of leadership, providing opportunities for growth and development.

Job Summary

We are seeking a highly motivated and detail-oriented Front Desk Representative to join our team at the Cambria Hotel Plano-Frisco, TX. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing guest reservations, and ensuring a seamless check-in and check-out experience.

Key Responsibilities
  • Guest Services: Greet guests in a friendly and warm manner, register and assign rooms, and provide information on hotel services and local attractions.
  • Front Desk Operations: Manage guest reservations, process payments, and maintain accurate records of room availability and guest accounts.
  • Communication: Respond to guest inquiries, resolve issues efficiently, and communicate effectively with other hotel departments.
  • Teamwork: Collaborate with colleagues to ensure a smooth and efficient front office operation.
Requirements
  • Education: High School diploma or equivalent required.
  • Experience: Hospitality customer service experience preferred, but not required.
  • Skills: Strong leadership, management, organizational, and communication skills; ability to multitask and prioritize; experience with relevant brand-specific PMS; computer skills, including Microsoft Word and Excel.
Work Environment

This is a full-time position that requires standing for long periods of time and may involve lifting up to 40 pounds. The work environment is inside, with minimal exposure to adverse conditions.

Equal Opportunity Employer

O'Reilly Hospitality Management, LLC is an equal opportunity employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds.