Case Manager, Immigration Specialist
2 days ago
As a Case Manager, you will play a critical role in the Intensive Supervision Appearance Program (ISAP) by providing case management services to participants from entry to release. You will administer the program's policies and procedures as defined by the Department of Homeland Security (DHS) contract.
Key Responsibilities- Develop and implement individual service plans for ISAP participants in conformance with state and federal regulations and program requirements.
- Conduct intake interviews and orientation sessions with participants, and develop and maintain accurate and complete case records.
- Install and monitor electronic monitoring equipment on participants, and assist with acquiring travel documents.
- Evaluate English proficiency and coordinate translation services as needed.
- Connect participants with community resources, including transportation, medical, food, shelter, clothing, educational, financial, legal, religious, and other social adjustment or facilitative resources.
- Supervise participants while in Company offices, and establish schedules for counseling sessions, immigration Court appearances, and access to legal services.
- Review individual service plans, conduct risk/needs assessments, and write progress reports on a regular basis.
- Report on program violations in a timely manner, and conduct home visits to verify participants' places of residence.
- Bachelor's degree in a related field, such as sociology, psychology, social work, or criminal justice.
- At least two years of customer service or case management experience, with experience in fields related to law, social work, detention, corrections, or working with multi-cultural clients preferred.
- Bilingual English/Spanish required, with the ability to interpret and articulate rules, orders, instructions, and materials.
- Valid driver's license and ability to safely operate a motor vehicle, with the ability to pass a federal background check and obtain a suitability determination.
- US citizenship required, with the ability to live in the US for at least three of the last five years.
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