Credit Assistance Consultant
1 week ago
This role is responsible for delivering exceptional customer service by providing credit assistance and solutions to our clients. The ideal candidate will possess strong problem-solving skills, sound judgment, and the ability to empathize with clients while meeting both bank and client needs.
Duties and Responsibilities- Bilingual in English and Spanish fluently, with a focus on speaking Spanish throughout the shift.
- Reach out to delinquent clients to secure payment and identify reasons for delinquency on active or inactive loan, deposit, and credit card accounts.
- Negotiate repayment of outstanding debt, leveraging tools and resources where applicable, in a positive and professional manner that benefits both the client and lender.
- Determine the right solution for the client while adhering to collections compliance guidelines.
- Demonstrate empathy towards the client's situation, upholding the bank's code of conduct through ethical behavior.
- Achieve quality standards and meet key performance indicators.
- Work with an established list of accounts on an automated collections system, auto-dialer, or manual calling, aiming to mitigate losses.
The estimated salary for this position is $42,000-$50,000 per year, depending on experience and qualifications.
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