Credit Assistance Consultant

1 week ago


Tampa, Florida, United States Scout Exchange Full time
Job Description

This role is responsible for delivering exceptional customer service by providing credit assistance and solutions to our clients. The ideal candidate will possess strong problem-solving skills, sound judgment, and the ability to empathize with clients while meeting both bank and client needs.

Duties and Responsibilities
  • Bilingual in English and Spanish fluently, with a focus on speaking Spanish throughout the shift.
  • Reach out to delinquent clients to secure payment and identify reasons for delinquency on active or inactive loan, deposit, and credit card accounts.
  • Negotiate repayment of outstanding debt, leveraging tools and resources where applicable, in a positive and professional manner that benefits both the client and lender.
  • Determine the right solution for the client while adhering to collections compliance guidelines.
  • Demonstrate empathy towards the client's situation, upholding the bank's code of conduct through ethical behavior.
  • Achieve quality standards and meet key performance indicators.
  • Work with an established list of accounts on an automated collections system, auto-dialer, or manual calling, aiming to mitigate losses.

The estimated salary for this position is $42,000-$50,000 per year, depending on experience and qualifications.



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