Credit Assistance Expert
6 days ago
We are seeking a skilled Credit Assistance Expert to join our team at Scout Exchange. In this role, you will be responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery.
Salary: $45,000 - $55,000 per annum
The ideal candidate will have excellent problem-solving skills, sound judgment, and decision-making abilities. They will also possess exceptional client service and empathy skills while meeting both the bank's and client needs.
Responsibilities:
- Reach out to delinquent clients to secure payment and determine the reason for delinquency on active or inactive loan, deposit, and credit card accounts.
- Negotiate repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable.
- Determine the right solution for the client while staying within collections compliance guidelines.
- Demonstrate empathy for the client's situation using ethical behavior that is consistent with the bank's code of conduct.
- Achieve quality standards and meet key performance indicators.
- Work an established list of accounts on an automated collections system, auto-dialer, or manual calling and help mitigate losses.
Skills:
- Active Listening
- Attention to Detail
- Client Solutions Advisory
- Oral Communications
- Account Management
- Adaptability
- Collaboration
- Data Collection and Entry
- Interpret Relevant Laws, Rules, and Regulations
- Liquidity Management
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
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