Client Support Specialist, Enterprise Solutions
1 week ago
At Yext, we're revolutionizing the way businesses connect with their customers through AI-powered search. As a Client Support Specialist, you'll play a critical role in delivering exceptional support and expertise to our clients, empowering them to succeed in the digital landscape.
Key Responsibilities:- Provide personalized, consultative, and technical support to clients, leveraging your expertise in our Enterprise product suite.
- Develop and maintain in-depth knowledge of complex enterprise businesses' digital strategies and goals.
- Collaborate with cross-functional teams to deliver comprehensive support and surface trends that enhance the end-user experience.
- Design and implement innovative solutions to drive client success and operational efficiency.
- Specialize in client and industry knowledge to become a subject matter expert, participating in account meetings and documenting new features and client-specific processes.
- BA/BS degree or equivalent college-level education.
- Interest in pursuing a career in Customer Success within the SAAS space.
- Customer-facing experience desired (retail, hospitality, online support, etc.).
- Ability to think creatively, analyze, and understand complex and abstract ideas.
- Outstanding interpersonal skills and ability to work effectively with diverse stakeholders.
- Strong computer skills, including typing skills, and ability to adapt quickly to new programs.
- Ability to work 40 hours/week and overtime as needed, with flexibility to work non-standard hours and schedules.
Yext (NYSE: YEXT) is a leading AI Search Company, dedicated to delivering innovative solutions that empower businesses to succeed in the digital landscape. Our mission is to provide answers, not links, and we're committed to building an inclusive and diverse culture where every person is seen, heard, and valued.
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