Service Desk Technician II
4 weeks ago
Civitas Resources, Inc. is seeking a highly skilled Service Desk Technician II to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our users, ensuring a smooth and efficient end-user experience.
Key Responsibilities- Provide full life-cycle technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Organize IT inventory and assist with additional procurement.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Perform technical assistance for users during scheduled on-call rotation.
- Direct unresolved issues to the next level of support personnel.
- Record events and problems and their resolution in service management tool.
- Setup and decommission VoIP desk phones for users.
- Maintain computer images and deploy to new computers.
- Execute onboarding process for new users.
- Execute offboarding process for exiting users.
- Manage printer fleet by supporting users and contacting vendor support when needed.
- Maintain daily performance of computer systems.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with users to ensure the issue has been resolved.
- Identify and suggest possible improvements on procedures.
- Provide support for A/V systems in conference rooms.
- Involved in creating documentation and training materials.
- Train computer users as needed.
- Maintain Active Directory user objects.
- Perform all other duties and projects as assigned.
- Ability to maintain confidentiality of sensitive information and adhere to security protocols and policies.
- Provide exceptional customer service by promptly and courteously addressing customer inquiries, concerns, and requests through various communication channels.
- Takes ownership of projects and responsibilities, displaying a high level of accountability and initiative.
- Ability to work efficiently independently as well as effectively within a team environment.
- Exceptional verbal and written communication skills, able to articulate ideas clearly and effectively in a variety of settings and with diverse audiences.
- Strong organizational and time management skills, enabling efficient planning and execution of work to meet established deadlines.
- Associates degree in computer science or information technology with 3-5 years of experience in a progressive IT role working with hardware/support software and network systems applications or a high school diploma with 6+ years of experience in a progressive IT role working with hardware/support software and network systems applications.
- Industry certifications preferred.
- Experience working in the oil and gas industry a plus.
- Work is performed at a CIVI location M-Thurs with an option to work remotely on Friday.
- Schedule: traditional 40-hour workweek or alternative schedule of 9 hour works days M-Thurs and 4-hour workdays Friday.
- Travel may be required to the Civitas field locations.
- Civitas is a drug-free workplace. All offers to successful candidates will be subject to successful background check and drug screen.
- Comprehensive healthcare coverage including medical, dental, and vision insurance.
- Generous 401(k) Retirement Plan with a 6% company match. 100% vest of employer contributions after the first month of employment.
- Company-paid Life & AD&D insurance.
- Voluntary Life, AD&D, Accident, and Critical Illness plans.
- Vacation, sick, volunteer, and holiday pay.
- Health Saving Accounts (with an employer contribution) and Flexible Spending Accounts.
- Fitness and tuition reimbursements.
- Opportunity for Short Term and Long-Term Incentives.
- Company-paid short-term and long-term disability programs.
- Paid parental leave.
- Volunteer opportunities through The Civitas Community Foundation.
- Employee assistance program.
- Your choice of paid parking or an RTD EcoPass for Denver-based employees.
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