Service Desk Technician II

4 weeks ago


Windsor, Colorado, United States CIVITAS RESOURCES, Inc. Full time
Job Summary

Civitas Resources, Inc. is seeking a highly skilled Service Desk Technician II to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our users, ensuring a smooth and efficient end-user experience.

Key Responsibilities
  • Provide full life-cycle technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Organize IT inventory and assist with additional procurement.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Perform technical assistance for users during scheduled on-call rotation.
  • Direct unresolved issues to the next level of support personnel.
  • Record events and problems and their resolution in service management tool.
  • Setup and decommission VoIP desk phones for users.
  • Maintain computer images and deploy to new computers.
  • Execute onboarding process for new users.
  • Execute offboarding process for exiting users.
  • Manage printer fleet by supporting users and contacting vendor support when needed.
  • Maintain daily performance of computer systems.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with users to ensure the issue has been resolved.
  • Identify and suggest possible improvements on procedures.
  • Provide support for A/V systems in conference rooms.
  • Involved in creating documentation and training materials.
  • Train computer users as needed.
  • Maintain Active Directory user objects.
  • Perform all other duties and projects as assigned.
Requirements
  • Ability to maintain confidentiality of sensitive information and adhere to security protocols and policies.
  • Provide exceptional customer service by promptly and courteously addressing customer inquiries, concerns, and requests through various communication channels.
  • Takes ownership of projects and responsibilities, displaying a high level of accountability and initiative.
  • Ability to work efficiently independently as well as effectively within a team environment.
  • Exceptional verbal and written communication skills, able to articulate ideas clearly and effectively in a variety of settings and with diverse audiences.
  • Strong organizational and time management skills, enabling efficient planning and execution of work to meet established deadlines.
Education and Experience
  • Associates degree in computer science or information technology with 3-5 years of experience in a progressive IT role working with hardware/support software and network systems applications or a high school diploma with 6+ years of experience in a progressive IT role working with hardware/support software and network systems applications.
  • Industry certifications preferred.
  • Experience working in the oil and gas industry a plus.
Travel and Additional Requirements
  • Work is performed at a CIVI location M-Thurs with an option to work remotely on Friday.
  • Schedule: traditional 40-hour workweek or alternative schedule of 9 hour works days M-Thurs and 4-hour workdays Friday.
  • Travel may be required to the Civitas field locations.
  • Civitas is a drug-free workplace. All offers to successful candidates will be subject to successful background check and drug screen.
Benefits
  • Comprehensive healthcare coverage including medical, dental, and vision insurance.
  • Generous 401(k) Retirement Plan with a 6% company match. 100% vest of employer contributions after the first month of employment.
  • Company-paid Life & AD&D insurance.
  • Voluntary Life, AD&D, Accident, and Critical Illness plans.
  • Vacation, sick, volunteer, and holiday pay.
  • Health Saving Accounts (with an employer contribution) and Flexible Spending Accounts.
  • Fitness and tuition reimbursements.
  • Opportunity for Short Term and Long-Term Incentives.
  • Company-paid short-term and long-term disability programs.
  • Paid parental leave.
  • Volunteer opportunities through The Civitas Community Foundation.
  • Employee assistance program.
  • Your choice of paid parking or an RTD EcoPass for Denver-based employees.


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