Front Desk Representative

4 weeks ago


Windsor Locks, Connecticut, United States Highgate Hotels Full time

Front Desk Agent

At Highgate Hotels, we're looking for a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience from check-in to check-out.

Key Responsibilities:

  • Ensure a smooth and efficient check-in and check-out process for all guests.
  • Handle guest requests and complaints in a professional and courteous manner.
  • Provide information and directions to guests regarding hotel facilities and local attractions.
  • Process payments and handle cash handling procedures.
  • Work collaboratively with other departments to ensure guest satisfaction.

Requirements:

  • Previous customer service experience in a fast-paced environment.
  • Strong verbal and written communication skills.
  • Ability to work evenings, weekends, and holidays.
  • Ability to lift at least 25 pounds.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.

Apply Now:

Highgate Hotels is an equal opportunities employer and welcomes applications from all qualified candidates.



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