Bilingual ATM Support Specialist
2 weeks ago
We are seeking a highly skilled Bilingual ATM Helpdesk Representative to join our team at Euronet Worldwide, Inc. in Spring, TX. As a key member of our ATM management services team, you will be responsible for monitoring ATMs for service outages, dispatching service companies and technicians, and providing exceptional customer support via telephone and email.
Key Responsibilities- Monitor ATMs for service issues using monitoring tools
- Resolve equipment malfunctions remotely by troubleshooting
- Open tickets and service orders for ATMs that require on-site troubleshooting
- Ensure all service tickets are resolved and escalate to service manager when an issue arises
- Provide customer support via telephone and email
- Manage service vendor relationships to ensure service issues are resolved quickly
- Document and follow up on all calls made to the ATM Help Desk
- High School or equivalent
- Bilingual (English/Spanish)
- Excellent attention to details
- Strong verbal and written communication skills
- Ability to adapt to assignment of duties and manage priorities and workflow
- Versatility, flexibility, and a willingness to work within constantly changing priorities
- Ability to work independently and as a member of various teams and committees
- Good judgement with the ability to make timely and sound decisions
- Good knowledge of standard computer software packages (Microsoft Office Outlook, Work, and Excel)
- 401(k) Plan
- Health/Dental/Vision Insurance
- Employee Stock Purchase Plan
- Company-paid Life Insurance
- Company-paid disability insurance
- Tuition Reimbursement
- Paid Time Off
- Paid Volunteer Days
- Paid Holidays
- Casual Office Attire
We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
", "company": "Euronet Worldwide, Inc.", "location": "Spring, TX"}-
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