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Bilingual Cash Operations Coordinator

2 months ago

Spring Texas, United States Euronet Worldwide, Inc. Full time
About the Role

We are seeking a highly skilled Bilingual Cash Operations Coordinator to join our team at Euronet Worldwide, Inc. in Spring, TX. As a key member of our cash operations team, you will play a critical role in ensuring the smooth operation of our ATM management services.

Key Responsibilities
  • Liaise with armored vendors, cash provisioning vendors, and financial institution clients to coordinate cash forecasting, replenishment, and CIT claims at ATMs in assigned regions.
  • Investigate and correct missed or inaccurate services by armored vendors, taking ownership of day-to-day cash tickets for assigned clients.
  • Determine action plans and communicate status updates between internal teams, clients, and armored vendors.
  • Prepare clear and concise notations for internal systems, documenting updates as available.
  • Locate workflow gaps and coordinate with the cash team to identify potential process improvements.
  • Contribute to team effort by sharing workloads as business needs arise.
  • Escalate stagnant tickets with internal managers for expedited service.
Requirements
  • Must be able to communicate effectively, professionally, and fluently in both written and spoken English and Spanish.
  • The ideal candidate will be a positive, high-energy personality with a drive to provide exceptional customer service.
  • Must be professional and polished in their demeanor, both verbally and in written communication.
  • Adept at juggling multiple tasks simultaneously in a high-pressure work environment while maintaining calm and poise.
  • Must be comfortable giving firm direction to vendors in a positive and polite manner.
  • Exceptional attention to detail, flexibility, and nuanced problem-solving skills are essential.
  • The candidate will be a fast learner who takes initiative to grow and acquire new skills.
What We Offer
  • 401(k) Plan
  • Health/Dental/Vision Insurance
  • Employee Stock Purchase Plan
  • Company-paid Life Insurance
  • Company-paid disability insurance
  • Tuition Reimbursement
  • Paid Time Off
  • Paid Volunteer Days
  • Paid Holidays
  • Casual Office Attire

We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.