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Bilingual Cash Operations Coordinator

2 months ago

Spring, United States Euronet Worldwide, Inc. Full time
Job DescriptionJob Description

Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide offers a complete suite of ATM management services, from routine maintenance and monitoring cash management and updates. We are hiring a Bilinugal Cash Operations Coordinator to work in our Spring, TX office.

Under the direction of the Cash Operations Manager, the Bilingual Cash Operations Coordinator - Bilingual (Spanish) serves as a liaison between armored vendors, cash provisioning vendors, and Financial Institution Clients to coordinate cash forecasting, replenishment, meet activities, and CIT Claims at ATM’s in assigned regions. The Bilingual Cash Logistics Coordinator must be able to communicate effectively, professionally, and fluently in both written and spoken English and Spanish.

  • Liaison between armored vendors, cash provisioning vendors, and Financial Institution Clients to coordinate cash forecasting, replenishment, meet activities, and CIT Claims at ATM’s in US and, supporting expansion to Latin America
  • Takes ownership of day-to-day cash tickets for assigned client base by investigating and correcting missed or inaccurate services by armored vendors
  • Determines action plans and communicates status updates between internal teams, clients, and armored vendors
  • Prepares clear and concise notations for internal systems, consistently documenting updates as available
  • Locates workflow gaps and coordinates with cash team to identify potential process improvements
  • Contributes to team effort by sharing workloads as business needs arise
  • Escalates stagnant tickets with internal managers for expedited service
  • Independently manages workload and works across internal teams to stay informed on daily activity

Requirements

  • Must be able to communicate effectively, professionally, and fluently in both written and spoken English and Spanish.
  • The ideal candidate will be a positive, high-energy personality with a drive to provide exceptional customer service.
  • The candidate must be professional and polished in their demeanor, both verbally and in written communication.
  • Adept at juggling multiple tasks simultaneously in a high-pressure work environment while maintaining calm and poise.
  • Must be comfortable giving firm direction to vendors in a positive and polite manner.
  • Exceptional attention to detail, flexibility, and nuanced problem-solving skills are essential.
  • The candidate will be a fast learner who takes initiative to grow and acquire new skills.
  • One to two years of professional office experience and client-facing responsibilities is required.
  • Experience in banking, ATM Managed Service, or vendor management is beneficial but not required.

Benefits

  • 401(k) Plan
  • Health/Dental/Vision Insurance
  • Employee Stock Purchase Plan
  • Company-paid Life Insurance
  • Company-paid disability insurance
  • Tuition Reimbursement
  • Paid Time Off
  • Paid Volunteer Days
  • Paid Holidays
  • Casual Office Attire
  • Plus many more employee perks & incentives

We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.