Insurance Customer Experience Specialist

1 week ago


Rochester, Michigan, United States Ivy Fields-Releford - State Farm Agent Full time
Company OverviewAt Ivy Fields-Releford - State Farm Agent, we're dedicated to providing exceptional customer experiences and promoting State Farm's premier insurance and financial service products.

We're seeking a highly motivated individual to join our team as an Insurance Customer Experience Specialist. As a key member of our agency, you will be responsible for forging enduring customer relationships, employing a customer-centric approach to guide clients through comprehensive insurance options, and driving business growth by generating leads and marketing tailored products and services.

As an Insurance Customer Experience Specialist, you can expect to earn an estimated salary of $45,000-$60,000 per year, depending on your experience and performance. Our competitive compensation package includes a simple IRA, health benefits, paid time off, flexible hours, and opportunities for professional development and career advancement within our agency.

Required skills and qualifications include a genuine interest in marketing products and services that align with customer needs and preferences, exceptional communication skills across all channels, a people-centric mindset with a keen eye for detail, proactive problem-solving abilities, and proficiency in learning and navigating computer functions efficiently. Bilingual Spanish is preferred but not required.

Job DescriptionThe primary responsibilities of this role include:
  • Engaging with customers to understand their insurance needs and preferences
  • Guiding clients through comprehensive insurance options, empowering them to make informed decisions
  • Generating leads and coordinating appointments to drive business growth

BenefitsWe offer a range of benefits to support your career growth and well-being, including:
  • A simple IRA
  • Health benefits
  • Paid time off (vacation and personal/sick days)
  • Flexible hours
  • Professional development
  • Abundant opportunities for career advancement within our agency


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