Client Technical Manager

2 weeks ago


New York, New York, United States Screenverse Full time
Job OverviewCompany Overview

Screenverse is recognized as the largest and most varied digital screen network globally. We integrate cutting-edge technology with outstanding talent to enhance the monetization of digital displays in physical environments. As specialists in programmatic advertising, we offer a seamless experience through a unified access point, ensuring extensive reach and providing thorough support alongside strategic partnerships.

We promote a fully remote and flexible work culture that values openness and transparency. Our approachable management team actively engages with all employees on a weekly basis. If you seek a growing team with opportunities for professional advancement, Screenverse is the ideal environment for you.

Role Purpose

As a Technical Account Manager (TAM), you will collaborate closely with our client-facing teams to guarantee the technical success of our clients. Your responsibilities will encompass project management elements to facilitate a smooth and efficient onboarding process for new clients, while also serving as the technical expert for our existing clients in conjunction with our Supply team.

Key Responsibilities
  • Serve as the authoritative technical voice to enhance customer relationships alongside the Supply Success team.
  • Guide new publishers through the onboarding journey and provide education on technical best practices.
  • Work with external vendors and partners, including SSPs, publishers, ad exchanges, and CMS platforms, to ensure successful integrations.
  • Identify knowledge gaps among customers and develop documentation to address these areas.
  • Participate in discovery sessions to comprehend customer technical requirements, ensuring their success.
  • Troubleshoot delivery issues for campaigns operating on Screenverse publishers.
  • Collaborate with product and engineering teams to relay customer feedback and suggest product enhancements.
Qualifications
  • Familiarity with web APIs, JSON, and Postman (Note: a technical assessment on web API/JSON will be part of the selection process).
  • Experience in customer-facing roles or a strong desire to transition into such a position.
  • Ability to troubleshoot issues and devise effective solutions.
  • Eagerness to learn about complex systems and their benefits to our clients.
  • Strong interest in the Digital Out-of-Home (DOOH) advertising sector.
  • Proficient in Excel and similar analytical tools.

Preferred Qualifications:

  • Knowledge of SSPs, DSPs, and ad exchange interactions.
  • Familiarity with DOOH/pDOOH concepts.
  • Experience with modern programming languages.
  • Prior experience in technical account management or customer success for a technical product.

Salary is determined based on various factors, including relevant experience, knowledge, skills, and other job-related qualifications. The expected salary range for this position is between: $75K - $95K.

Screenverse is an Equal Opportunity Employer. All qualified applicants will receive equal consideration regardless of race, color, religion, gender, marital status, gender identity or expression, sexual orientation, national origin, age, veteran status, or disability.

Compensation Range: $75K - $95K



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