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Client Technical Manager
2 months ago
Screenverse is recognized as the largest and most varied digital screen network globally. Our strategy combines cutting-edge technology with outstanding talent to enhance the monetization of digital displays in physical environments. As specialists in programmatic advertising, we offer a seamless experience through a single access point, ensuring extensive reach and delivering thorough support alongside strategic partnerships.
We provide a fully remote and flexible work atmosphere characterized by a culture of openness and transparency. Our approachable management team engages with all employees regularly, fostering a collaborative environment. If you seek a growing team with opportunities for professional advancement, Screenverse is the ideal place for you.
Role SummaryIn the capacity of Technical Account Manager (TAM), you will collaborate closely with our client-facing teams to guarantee the technical success of our clientele. Your responsibilities will encompass project management aspects to ensure a smooth and efficient onboarding process for new clients, as well as serving as the technical expert for our existing clients in conjunction with our Supply team.
Key Responsibilities- Serve as the authoritative technical voice to enhance customer relationships alongside the Supply Success team.
- Guide new publishers through the onboarding journey while educating them on technical best practices.
- Work with external vendors and partners, including SSPs, publishers, ad exchanges, and CMS platforms, to facilitate successful integrations.
- Identify knowledge gaps among customers and develop documentation to address these areas.
- Engage in discovery sessions to comprehend customer technical requirements, ensuring their success.
- Troubleshoot delivery issues for campaigns running on Screenverse publishers.
- Collaborate with product and engineering teams to relay customer feedback and suggest product enhancements.
- Familiarity with web APIs, JSON, and Postman (Note: a technical assessment will be conducted during the hiring process).
- Experience in customer-facing roles or a strong desire to transition into such a position.
- Ability to diagnose issues and propose effective solutions.
- Eagerness to learn about complex systems and their impact on our customers.
- Genuine interest in the Digital Out-Of-Home (DOOH) advertising sector.
- Proficient in using Excel and similar analytical tools.
Preferred Qualifications:
- Understanding of SSPs, DSPs, and ad exchange dynamics.
- Prior knowledge of DOOH and programmatic DOOH.
- Experience with modern programming languages.
- Previous experience in technical account management or customer success for a technical product.
Salary is determined based on various factors, including relevant experience, skills, and other job-related qualifications. The expected salary range for this position is between: $75K - $95K.
Screenverse is an Equal Opportunity Employer. All qualified applicants will receive equal consideration regardless of race, color, religion, gender, marital status, gender identity or expression, sexual orientation, national origin, age, veteran status, or disability.
Compensation Range: $75K - $95K
