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Client Support Specialist

2 months ago

Stafford, Virginia, United States Michael Smith - State Farm Agent Full time
Position Overview

Are you a personable individual with a passion for assisting customers? If so, a role with Michael Smith - State Farm Agent could be an excellent fit for you. Our agency specializes in offering State Farm insurance and financial service products.

Key Responsibilities
  • Build and nurture customer relationships, ensuring timely follow-ups as necessary.
  • Deliver prompt, precise, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Utilize a customer-centric, needs-based approach to inform clients about various insurance solutions.
  • Collaborate with the agent to set and achieve marketing objectives.
  • Generate leads, arrange appointments, assess customer requirements, and promote suitable products and services.
  • Assist the agent in identifying and participating in local community initiatives.
  • Maintain a strong work ethic and a commitment to achieving success daily.
What We Offer
  • Hourly compensation
  • Paid time off, including vacation and personal/sick days
  • Valuable industry experience
  • Opportunities for professional growth and advancement within the agency
Qualifications
  • Interest in marketing products and services tailored to customer needs
  • Strong interpersonal and communication skills, both written and verbal
  • People-oriented mindset
  • Organizational abilities
  • Self-driven and detail-oriented
  • Proactive approach to problem-solving
  • Commitment to exceptional customer service
  • Dedication to completing tasks accurately and on time
  • Ability to thrive in a team-oriented environment
  • Capacity to effectively connect with customers
  • Property and Casualty license (must be obtained)
  • Availability to work Monday through Friday from 9 AM to 5 PM, with no weekends or evenings required

If you are driven to excel and envision yourself in this role, we encourage you to submit your application. We will provide further details regarding the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm.