Customer Service Representative
3 days ago
Russell Tobin is seeking a skilled Customer Service Representative to join our client's team, working remotely with the expectation of transitioning onsite in the future.
Key Responsibilities:- Respond to a high volume of inbound calls and process orders efficiently.
- Address customer inquiries and complaints by troubleshooting and determining the best resolution.
- Document customer interactions and track call types accurately.
- Maintain high customer service standards and meet support service level agreements.
- Follow up with customers regarding order status, shipping, and stock availability.
- Handle inbound phone calls for up to 90% of the assigned shift.
- High school diploma or equivalent.
- Minimum 1 year of customer service experience, preferably in a call center or hospitality environment.
- Strong verbal and written communication skills, including professional telephone etiquette.
- Ability to stay composed during difficult customer interactions.
- Strong time management and multitasking abilities.
- Proficiency in Microsoft Office, Word, Excel, and internet navigation.
- Higher education degree.
- Experience with SAP or other enterprise resource planning (ERP) systems.
- Previous experience in the optical industry.
- Bilingual proficiency in French and English.
- Ability to set up a desktop computer directly connected to the internet (no wireless connection allowed).
- A noise-free work environment with minimal distractions.
- Comfortable transporting desktop equipment and setting it up with written or visual instructions.
- Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.
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