Client Relations Specialist

3 weeks ago


Pontiac, Michigan, United States United Wholesale Mortgage Full time

Job Summary

The Client Relations Specialist will work closely with the Sales Resolutions Team to perform duties directly related to the EPO process.

Key Responsibilities

  • Proactively make phone calls to broker partners when payoffs are ordered
  • Notify the broker when EPO happens
  • Work invoices for EPO
  • Work to resolve post-closing loan issues
  • Create and work with Excel Reporting
  • Follow up with clients in a timely manner if necessary
  • Communicate effectively and professionally in all forms of communication with internal and external clients
  • Maintain regular attendance and arrive to work on time

Requirements

  • 1+ years in customer service, hospitality, debt collection or any type of payment processing customer face role
  • Great multi-tasker
  • Ability to work in a fast-paced environment
  • Strong written and verbal communication skills
  • High sense of urgency
  • Ability to adapt quickly
  • High School Diploma
  • Onsite attendance is required

About United Wholesale Mortgage

United Wholesale Mortgage is a leading mortgage lender that provides a range of mortgage products to customers across the United States. We are committed to providing exceptional customer service and supporting our team members in their careers.



  • Pontiac, Michigan, United States United Wholesale Mortgage Full time

    Job SummaryWe are seeking a highly skilled Client Priority Specialist to join our team. As a Client Priority Specialist, you will be responsible for maintaining client records, assisting clients with updates, and providing exceptional customer service.Key ResponsibilitiesUpdate and maintain client accounts and contactsSupport website logins and handle...


  • Pontiac, Michigan, United States United Wholesale Mortgage Full time

    Job OverviewUnited Wholesale Mortgage is seeking a Cooperative Relations Specialist to join our team. As a key member of our HR department, you will play a vital role in ensuring a positive and productive work environment for our employees.Responsibilities:Provide support to Team Relations Specialists and Team members on a daily basisEnsure all key pieces of...


  • Pontiac, Michigan, United States United Wholesale Mortgage Full time

    Job DescriptionAt United Wholesale Mortgage, we're committed to making the dream of home ownership possible for more Americans. Our award-winning workplace is a hub of energy and excitement, where talented team members come together to achieve great things.We're looking for a skilled Client Experience Quality Specialist to join our team. As a key member of...


  • Pontiac, Michigan, United States United Wholesale Mortgage Full time

    Job SummaryThe Team Member Relations Coordinator plays a vital role in the daily operation of Team Relations tasks. This position involves pulling metrics, conducting team member interviews, and providing administrative support to the team.Key ResponsibilitiesProvides support to Team Relations Specialists and Team on a daily basisEnsures all key pieces of...


  • Pontiac, Michigan, United States Aston Carter Full time

    Job Title: Claims Resolution SpecialistJob Summary:The Claims Resolution Specialist is responsible for managing and resolving claims related to logistics operations. This role involves investigating, processing, and resolving claims efficiently while ensuring compliance with company policies and industry regulations.Key Responsibilities:Investigate, process,...


  • Pontiac, Michigan, United States United Wholesale Mortgage Full time

    Job OverviewAt United Wholesale Mortgage, we're passionate about making homeownership a reality for thousands of Americans. As a Mortgage Operations Specialist, you'll play a critical role in ensuring our clients receive exceptional service and support throughout the loan process.Key Responsibilities:Provide top-notch client service via phone, handling 50-80...

  • Civil Engineer

    4 weeks ago


    Pontiac, Michigan, United States Gpac Full time

    We are seeking a highly skilled Civil Engineer to join our team at GPAC, a leading search firm specializing in placing quality professionals within multiple industries across the United States. As a Municipal Infrastructure Specialist, you will be responsible for providing engineering support to clients, resolving design challenges, and managing project...


  • Pontiac, Michigan, United States Aston Carter Full time

    Job Title: Claims ProcessorJob Summary: The Claims Specialist is responsible for managing and resolving claims related to logistics operations. This role involves investigating, processing, and resolving claims efficiently while ensuring compliance with company policies and industry regulations.This company manufactures glass for various industries, so it is...


  • Pontiac, Michigan, United States United Wholesale Mortgage Full time

    Job DescriptionAt United Wholesale Mortgage, we're committed to making the dream of home ownership possible for more Americans. As a Quality Assurance Specialist, you'll play a critical role in ensuring the quality of our applications, automated testing tools, and testing/defect management processes.ResponsibilitiesDevelop and maintain automated test...


  • Pontiac, Michigan, United States Aureus Group Full time

    Job Title: Computed Tomography SpecialistJob Summary:We are seeking a skilled Computed Tomography Specialist to join our team at Aureus Medical Group. As a CT Specialist, you will be responsible for operating computed tomography scanners to produce high-quality images of the body's internal structures. Your expertise will be essential in helping us provide...


  • Pontiac, Michigan, United States US Tech Solutions Full time

    Job DescriptionUS Tech Solutions is seeking a highly skilled Senior Network Support Specialist to join our team. As a key member of our network support team, you will be responsible for implementing, maintaining, and optimizing our enterprise network infrastructure.Key Responsibilities:Implement and maintain network standards and procedures to ensure the...


  • Pontiac, Michigan, United States Actalent Full time

    Quality Assurance SpecialistAt Actalent, we are seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services. This will involve working with our team to identify and implement process improvements, conducting quality audits, and developing and...

  • IT Support Specialist

    4 weeks ago


    Pontiac, Michigan, United States Oakland Family Services Full time

    About the OpportunityThe IT Help Desk Specialist is a key role at Oakland Family Services, responsible for providing technical support and assistance to staff and clients. This position requires a strong understanding of computer systems, hardware, and software, as well as excellent communication and problem-solving skills.Key ResponsibilitiesInstall,...

  • Claims Specialist

    3 weeks ago


    Pontiac, Michigan, United States Aston Carter Full time

    Job Title: Claims SpecialistJob Summary: Aston Carter is seeking a Claims Specialist to manage and resolve claims related to logistics operations. This role involves investigating, processing, and resolving claims efficiently while ensuring compliance with company policies and industry regulations. The ideal candidate will have strong analytical skills,...


  • Pontiac, Michigan, United States US Tech Solutions Full time

    Job Summary:US Tech Solutions is seeking a highly skilled Senior Network Support Specialist to join our team. As a key member of our network support team, you will be responsible for implementing, maintaining, and optimizing our data network infrastructure. This includes designing and implementing network automation solutions, ensuring the lifecycle of...


  • Pontiac, Michigan, United States SAS Retail Services Full time

    Job OverviewSAS Retail Services is seeking a highly motivated Retail Sales Specialist to join our team. As a key member of our sales team, you will be responsible for executing on client sales goals and increasing sales volume through promotional activity.Key ResponsibilitiesExecute on client sales goals and increase sales volume through promotional...


  • Pontiac, Michigan, United States SAS Retail Services Full time

    Job Summary: As a Retail Sales Specialist at SAS Retail Services, you will be responsible for executing on client sales goals and increasing sales volume through promotional activity. You will also ensure product visibility by maintaining client project standards regarding tagging, rotating, and placing POS materials for products on shelf. Additionally, you...


  • Pontiac, Michigan, United States United Wholesale Mortgage Full time

    Job OverviewAt United Wholesale Mortgage, we're committed to creating a workplace that's both energizing and supportive. As a key member of our Talent and Team Member Services teams, you'll play a vital role in ensuring that our hiring process is seamless and efficient.We're looking for a skilled Background Check Specialist to join our team. In this role,...


  • Pontiac, Michigan, United States Harvard Resource Solutions Full time

    Job Title: Customer Service SpecialistJob Summary: We are seeking a highly skilled Customer Service Specialist to join our team at Harvard Resource Solutions. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key...


  • Pontiac, Michigan, United States Vault Manufacturing Full time

    Job Summary:Vault Manufacturing is seeking a skilled Assembly Production Specialist to join our team. As an Assembly Production Specialist, you will be responsible for assembling components and products following production guidelines and quality standards.Key Responsibilities:Perform assembly tasks using hand tools and machinery as instructed.Follow...