Client Relations Specialist
3 weeks ago
Job Summary
The Client Relations Specialist will work closely with the Sales Resolutions Team to perform duties directly related to the EPO process.
Key Responsibilities
- Proactively make phone calls to broker partners when payoffs are ordered
- Notify the broker when EPO happens
- Work invoices for EPO
- Work to resolve post-closing loan issues
- Create and work with Excel Reporting
- Follow up with clients in a timely manner if necessary
- Communicate effectively and professionally in all forms of communication with internal and external clients
- Maintain regular attendance and arrive to work on time
Requirements
- 1+ years in customer service, hospitality, debt collection or any type of payment processing customer face role
- Great multi-tasker
- Ability to work in a fast-paced environment
- Strong written and verbal communication skills
- High sense of urgency
- Ability to adapt quickly
- High School Diploma
- Onsite attendance is required
About United Wholesale Mortgage
United Wholesale Mortgage is a leading mortgage lender that provides a range of mortgage products to customers across the United States. We are committed to providing exceptional customer service and supporting our team members in their careers.
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